Rhonda Modzelewski
Armada
Summary
Results-driven Quality Assurance Lead at Wilko Plastics with a strong analytical mind and a commitment to continuous improvement. Successfully mentored teams, enhanced customer satisfaction, and upheld rigorous quality standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Quality Assurance Lead
Wilko Plastics
12.2024 - Current
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Monitor material coming off presses for defects compare to standards.
- Measure material off presses 2 times per shift to confirm material is in spec to standards.
- Log in data collected from measurements into charting system.
- Enter in lot numbers from nylon and material from each press into label system to generate labels for shipping containers.
Laboratory Technician/Lead Phlebotomist
St Joseph Mercy HOSP/ U of M Hospital
06.1997 - 12.2000
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Received and enter specimens information into system, verified patient and test information.
- Draw blood inpatient in hospital and in out patient labs.
- Float phlebotomist in nursing homes and in patients homes.
- Worked in Pathology lab ordering specimens , and setting up specimens for testing.
Customer Service Rep. Quality Assurance Liasion
Quality Technical Services
06.2013 - 10.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Repair work- rework to mill standards/ engineering spec.
- Monitor assembly online installations- PPAP and PER trial runs.
- Visual color to standards / monthly color reviews, submissions of new paint colors.
- knowledge of zoning defects in paint, chrome material and raw molded TPU, TPO, ABS mold process.
- Assisted in launching of new product. Upheld quality control policies and non conforming material.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Certified Optical Lab Technician
Lens Crafters- Luxottica
03.2009 - 04.2013
- Contributed to a safe working environment by consistently following established safety procedures and guidelines
- Measuring and laying out lenses for glasses.
- setting up generator and cutting prescription into lenses.
- Measuring optical dimensions to cut lens into frames.
- Submitted finished glasses to customer for personal fitting
Customer Service Rep. Quality Assurance Liaison
Sort It Out/ SQAR Corp.
10.2000 - 10.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- provided leadership in the development of customer relations and quality assurance for suppliers who supply the big 3 Automotive plants.
- Managed a team of employees that sorted through material to reject defective material according to automotive standards.
- Assisted in launching product and new packaging for material.
Education
NCA CLplb Certification - Phlebotomist Certification
Washtenaw Community College
Ann Arbor, MI07-1998
High School Diploma -
Willow Run High School
Ypsilanti, MI06-1992
Skills
- Quality metrics analysis
- In-depth technical knowledge
- Strong analytical mind
- Test data management
- Continuous improvement mindset
- Customer service
- Teamwork and collaboration
- Problem-solving
- Strong Attention to Detail
- Organized and detail oriented
Timeline
Quality Assurance Lead
Wilko Plastics
12.2024 - Current
Customer Service Rep. Quality Assurance Liasion
Quality Technical Services
06.2013 - 10.2024
Certified Optical Lab Technician
Lens Crafters- Luxottica
03.2009 - 04.2013
Customer Service Rep. Quality Assurance Liaison
Sort It Out/ SQAR Corp.
10.2000 - 10.2009
Laboratory Technician/Lead Phlebotomist
St Joseph Mercy HOSP/ U of M Hospital
06.1997 - 12.2000
NCA CLplb Certification - Phlebotomist Certification
Washtenaw Community College
High School Diploma -
Willow Run High School
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