Rhonda Read
Redkey,IN
Summary
Dynamic professional with extensive experience at the State of Indiana, excelling in customer service and team leadership. Proven track record in enhancing productivity and satisfaction through effective decision-making and time management. Recognized for mentoring staff and resolving disputes, fostering a high-quality service environment.
Overview
20
20
years of professional experience
Work History
State Eligibility Manager
State of Indiana
12.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor-Team Lead
Conduent
07.2010 - 12.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Trainer-Transaction Supervisor
Conduent
09.2007 - 07.2010
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
DFR Front Desk Clerk and PAC 5
State of Indiana
06.2005 - 09.2007
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed eligibility cases accurately while maintaining accountability for cases from the beginning to the end of processing.
- Good customer service skills.
Education
No Degree - Psychology, Sociology
Ivy Tech
Muncie, INBusiness
Lawrence County High School
Louisa05-1990
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
State Eligibility Manager
State of Indiana
12.2017 - Current
Supervisor-Team Lead
Conduent
07.2010 - 12.2017
Trainer-Transaction Supervisor
Conduent
09.2007 - 07.2010
DFR Front Desk Clerk and PAC 5
State of Indiana
06.2005 - 09.2007
No Degree - Psychology, Sociology
Ivy Tech
Business
Lawrence County High School
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