RHONDA RELIFORD
Mansfield,TX
Summary
Strategic and results-driven Multifamily Operations Executive with 18+ years of leadership experience overseeing portfolios exceeding 6,000 apartment homes and $90+ million in annual operating budgets. Proven success delivering 6% NOI growth, improving occupancy by 10%, reducing delinquency by 20%, leading 200+ associates, maintaining 90% client retention, and maximizing asset performance across Luxury Class A, Conventional, Value-Add, LIHTC, Tax Credit Senior, Luxury Senior, Lease-Up, Distressed, and Single-Family Rental communities.
Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
19
19
years of professional experience
Work History
Regional Vice President of Operations
Capstone Real Estate Services
06.2021 - Current
- Lead operational strategy across multiple assets, enhancing efficiency and service delivery.
- Implemented streamlined property management processes, resulting in improved tenant satisfaction and retention rates.
- Develop and implement training programs for regional managers, fostering leadership skills and operational excellence.
- Analyze market trends to inform strategic decisions, optimizing resource allocation for maximum impact.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Oversee 30+budgeting and financial forecasting efforts, ensuring alignment with client goals and objectives.
- Ensure 100%compliance with industry regulations, maintaining an impeccable compliance record throughout tenure with the affordable programs.
- Evaluate performance metrics to identify opportunities for continuous improvement within regional operations.
Regional Manager
Capstone Real Estate Services
12.2017 - 06.2021
- Oversaw budget management on 10 assets, ensuring financial accountability and adherence to organizational policies.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Property Manager
Capstone Real Estate Services
06.2007 - 12.2017
- Managed property operations, ensuring timely maintenance and tenant satisfaction.
- Implemented budget management strategies to optimize operational costs.
- Oversaw leasing processes, enhancing occupancy rates through effective marketing initiatives.
- Developed and maintained positive relationships with vendors and contractors for service efficiency.
- Conducted regular inspections, identifying areas for improvement in property conditions.
- Trained and mentored junior staff on best practices in property management protocols.
- Led community engagement initiatives, fostering tenant retention through organized events.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
Master of Science - Business Management
Walden University
Minneapolis, MN11.2011
Bachelor of Science - Kinesiology
The University of Texas At Arlington
Arlington, TX08.2001
Skills
- Leadership training
- Budget control
- Performance analysis
- Financial controls implementation
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Effective leader
- Relationship building
- Operational efficiency
- Staff training/development
- Employee motivation
EXECUTIVE LEADERSHIP IMPACT
- 6,000+ apartment homes overseen
- $90+ million annual operating budgets
- 6% NOI growth
- 10% occupancy improvement
- 20% delinquency reduction
- 90% client retention
- 200+ associates developed
- 100% LIHTC compliance
- 10+ portfolio transitions annually
- 4–5 due diligence reviews annually
- LIHTC lease-ups completed in 9 months
- Conventional lease-ups completed ahead of schedule
Timeline
Regional Vice President of Operations
Capstone Real Estate Services
06.2021 - Current
Regional Manager
Capstone Real Estate Services
12.2017 - 06.2021
Property Manager
Capstone Real Estate Services
06.2007 - 12.2017
Master of Science - Business Management
Walden University
Bachelor of Science - Kinesiology
The University of Texas At Arlington