Summary
Overview
Work History
Education
Skills
Emailaddress
Phonenumber
Personal Information
Certification
Timeline
GeneralManager

Rhonda Richmond

Meridian,United States

Summary

Proactive and accomplished general manager with a demonstrated history of driving operational excellence, financial growth, and customer satisfaction. Strategically implemented a new sales strategy resulting in a 15% increase in annual revenue and optimized inventory management processes leading to a 10% decrease in costs. Adept at inspiring and guiding teams to exceed sales targets by 25% in a record-breaking quarter. Proficient in maximizing operational efficiency and delivering exceptional customer service. Customer-oriented general manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

America's Car-mart
09.2017 - Current
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
  • Worked with the team to improve efficiency on various projects
  • I am in charge of office administration and payroll
  • Weekly staff meetings were held to motivate employees, address concerns and questions, plan employment, and assess progress toward objectives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Technical Support

Sitel
01.2012 - 07.2017

Exceeded sales targets and met business objectives by motivating employees and promoting targeted products

  • Kept in touch with clients regularly to assess overall satisfaction, resolve complaints, and promote new services
  • On-site product demonstrations were conducted to highlight features, answer customer questions, and redirect customer concerns toward positive aspects.
  • Enhanced user satisfaction by providing timely and effective technical support.
  • Managed call flow to respond to customers' technical support needs.

Education

Medical Billing and Coding, Associate -

Ultimate Medical Academy
Tampa, FL
09.2024

Skills

  • Financial Planning
  • Inventory Management
  • Leadership and team building
  • Problem Resolution
  • Team Player
  • Effective leader

Emailaddress

rhondajking@gmail.com

Phonenumber

6622756385

Personal Information

  • Date of Birth: 06/05/1981
  • Nationality: United States

Certification


  • Certified America's Car-Mart, CPR - 3 years

Timeline

General Manager

America's Car-mart
09.2017 - Current

Technical Support

Sitel
01.2012 - 07.2017

Medical Billing and Coding, Associate -

Ultimate Medical Academy
Rhonda Richmond