Rhonda Ritchey
Liberty,MS
Summary
To secure a challenging and responsible position in which my knowledge and experience will have valuable application.
Overview
37
37
years of professional experience
Work History
Front Desk Medical Receptionist
RKM Primary Care
11.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
Deputy Clerk
Amite County Board of Supervisors
05.2022 - 10.2024
- Assistant to Comptroller
- Monitored and tracked budgets and expenses.
- Input data into spreadsheets and databases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Oversaw document management systems, enhancing record retrieval processes for staff and public access.
Nursing Home Accountant
Diversicare Nursing Home
11.2021 - 04.2022
- Managed daily operations of business office, ensuring compliance with healthcare regulations.
- Coordinated interdepartmental meetings to align objectives and enhance collaborative efforts toward patient care.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Tracked Resident funds, prepared deposits and reconciled accounts.
Front Desk Receptionist
Field Health System-Liberty Clinic
02.2017 - 10.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Trained new staff on front desk procedures to ensure consistency in service quality.
- Resolved patient inquiries and concerns promptly, contributing to high satisfaction levels.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Central Billing Office-Medicare Biller
Field Memorial Community Hospital
06.2015 - 08.2015
- Processed Medicare claims ensuring compliance with federal regulations and hospital policies.
- Coordinated with healthcare providers to obtain necessary documentation for claim submissions.
- Reviewed daily billing reports to identify trends and implement process improvements.
- Reduced claim denials, maintaining thorough knowledge of Medicare regulations and guidelines.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Administrative Services Secretary
eQHealth Solutions
01.2006 - 01.2015
- Facilitated communication between departments, enhancing collaboration and information sharing across teams.
- Developed and maintained filing systems, ensuring accuracy in record-keeping and compliance with company policies.
- Prepared meeting agendas and minutes, supporting executive decision-making with organized documentation.
- Coordinated travel arrangements and itineraries for senior staff, optimizing logistics for business engagements.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported project management activities, contributing to timely completion of key initiatives.
- Assisted coworkers and staff members with special tasks on daily basis.
Telemetry Unit Secretary
North Oaks Medical Center
01.2005 - 01.2006
- Managed electronic health records system, maintaining accurate patient information and documentation standards.
- Facilitated communication between medical staff and patients, enhancing overall patient experience and satisfaction.
- Scheduled appointments and procedures, optimizing clinic workflow and resource allocation efficiently.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Front Desk Receptionist/Workers Comp. Insurance/Accounts specialist
Riverpark Medical Center
01.2003 - 01.2005
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Receptionist
The Field Clinic
01.1996 - 01.2002
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
PBX operator/ ER admissions/accounts receivable/purchasing tech.
Field Memorial Community Hospital
01.1993 - 01.1996
Secretary/accounts payable/receivable/service scheduling
Triple A Diesel Service
01.1988 - 01.1993
Education
Gloster Elementary
Gloster, MSundefined
Centreville Academy
Centreville, MSSkills
- Communication
- Organization
- Multi-line phones
- Filing, data entry and records management
- Insurance verification, including Worker’s compensation claims
- Administrative duties which include setting up conference calls, meetings, making travel arrangements
- Able to review letters and reports and put together in standardized templates
- Excellent Proofreading skills
- Proficient and computer literate with programs such as Microsoft Word, Microsoft Excel, Power Point and Adobe
Timeline
Front Desk Medical Receptionist
RKM Primary Care
11.2024 - Current
Deputy Clerk
Amite County Board of Supervisors
05.2022 - 10.2024
Nursing Home Accountant
Diversicare Nursing Home
11.2021 - 04.2022
Front Desk Receptionist
Field Health System-Liberty Clinic
02.2017 - 10.2021
Central Billing Office-Medicare Biller
Field Memorial Community Hospital
06.2015 - 08.2015
Administrative Services Secretary
eQHealth Solutions
01.2006 - 01.2015
Telemetry Unit Secretary
North Oaks Medical Center
01.2005 - 01.2006
Front Desk Receptionist/Workers Comp. Insurance/Accounts specialist
Riverpark Medical Center
01.2003 - 01.2005
Medical Receptionist
The Field Clinic
01.1996 - 01.2002
PBX operator/ ER admissions/accounts receivable/purchasing tech.
Field Memorial Community Hospital
01.1993 - 01.1996
Secretary/accounts payable/receivable/service scheduling
Triple A Diesel Service
01.1988 - 01.1993
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Centreville Academy
Gloster Elementary
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