Rhonda S. Jarnagin
Hillsboro,OR
Summary
Experienced administrative professional with significant experience in Office Administration, looking to obtain employment in a general office or managerial environment that will allow me to enhance their organization by utilizing my skills and abilities.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Clear Choice Dermatology
Hillsboro, OR
01.2023 - Current
- Mod Med System/Teams
- Daily Banking, deposits, daily paperwork
- Intake sign in/out.
- Patient billing
- Answer Multi-line phone.
- Email/Fax/Scan documents
- Excel/Word System
- Verify All Medical Insurance on their sites
Medical Receptionist
Northwest Physical Therapy Care
Portland, OR
09.2023 - 06.2026
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients and medical staff, ensuring clear information exchange.
- Processed patient intake forms and verified insurance information for accuracy.
- Trained new receptionists on protocols, enhancing team efficiency and service quality.
- Implemented electronic health record (EHR) system updates, improving data retrieval speed.
- Monitored inventory of office supplies, maintaining adequate stock levels for daily operations.
- Developed patient follow-up procedures, increasing appointment adherence rates.
- Resolved patient inquiries and concerns with professionalism, fostering positive clinic relationships.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Administration
Gratteri’s Lesschwab
Hillsboro, OR
07.2022 - 12.2022
- Daily Banking deposit, daily paperwork
- Count Cash Drawers at the beginning of shift and end of shift
- Answer Multi-line phones, Great customers.
- Month end finances, send billing statements.
- Write up and send claims to the state for non-payments.
- Green Screen System/ Excel Systems
Office Specialist
Family Dental Care
Beaverton, OR
11.2021 - 07.2022
- Greet Customer on the phone and in person.
- Verify Dental Insurance
- Schedule Patients appointments
- Scan/Email documents to other offices.
- Dentrix Systems
Office Specialist
MWVCAA ARCHES
Salem, OR
11.2020 - 05.2021
- Performed data entry using Microsoft Excel and Point Service.
- Greeted clients entering establishment and determined nature and purpose of visit.
- Maintained a clean and organized work area, adhering to COVID-19 safety standards.
- Operated multi line phone system, answered questions, and transferred calls appropriately.
- Helped customers with questions, concerns, and complaints by listening and responding promptly with customer satisfaction as the main priority.
Education
High School Diploma - undefined
Silverton High School
Silverton, OR06-1997
Skills
- Outstanding customer service
- Excellent communication skills
- Positive and adaptable attitude
- Maintains high ethical standards
- Great team player and self-starter
- Professional and analytical thinker
Timeline
Medical Receptionist
Northwest Physical Therapy Care
09.2023 - 06.2026
Medical Receptionist
Clear Choice Dermatology
01.2023 - Current
Administration
Gratteri’s Lesschwab
07.2022 - 12.2022
Office Specialist
Family Dental Care
11.2021 - 07.2022
Office Specialist
MWVCAA ARCHES
11.2020 - 05.2021
High School Diploma - undefined
Silverton High School