Dana King
Robstown
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at Southeast Texas Ear Nose & Throat. Proven expertise in records management and appointment scheduling, complemented by exceptional customer service skills. Successfully ensured accurate patient documentation, enhancing operational efficiency and patient satisfaction. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
Southeast Texas Ear Nose & Throat
Beaumont
08.2022 - 08.2025
- Ensured secure handling of patient records through efficient photocopying, faxing, and filing processes.
- Scheduled appointments, lab test and procedures for patients.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
Receptionist
Pineywoods Sanitation
Silsbee
07.2016 - 07.2020
- Greeted incoming guest and directed individuals to appropriate personnel.
- Answered questions regarding company pricing and policies .
- Routed messages, coordinated appointments and directed personnel to various department.
- Directed numerous calls per day to appropriate recipients using multi-line system.
Department Manager
Walmart
Woodville
04.2014 - 06.2016
- Organized workflow, delegated task and monitored performance to achieve goals.
- Maintained sales floor presence, greeted customers, answered questions, and assisted with purchases.
- Analyzed sales data to identify trends and optimize department performance.
Warranty Administrator
Gabriel Jordan Ford
Livingston
03.1999 - 07.2004
- Maintained a high level of accuracy in claim submission, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improve accuracy in diagnosing warrantable repairs.
Education
High School Diploma -
Woodville ISD
Woodville, TX05-1994
Skills
- Medical charting
- Co-payment collection
- Records management
- Appointment management
- Electronic health records
- Organizational skills
- Front desk operations
- Patient registration
- Appointment scheduling
- Customer service
- Telephone etiquette
- Attention to detail
- Excel
- Outstanding customer service
Timeline
Medical Receptionist
Southeast Texas Ear Nose & Throat
08.2022 - 08.2025
Receptionist
Pineywoods Sanitation
07.2016 - 07.2020
Department Manager
Walmart
04.2014 - 06.2016
Warranty Administrator
Gabriel Jordan Ford
03.1999 - 07.2004
High School Diploma -
Woodville ISD