Rhonda Tidwell

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

Worked in bakery/deli September 1994-2018. Bakery/ deli manager 2005-2018.

• Streamlined deli operations by optimizing staff schedules and workflow processes
• Conducted regular performance evaluations for team members, providing constructive feedback and support for improvement opportunities.
• Managed inventory levels effectively, reducing waste and ensuring consistent availability of fresh products.
• Trained and mentored new employees
• , fostering teamwork and promoting professional growth within the team.
• Resolved customer complaints professionally while taking steps to prevent similar issues in the future.
• Maintained a clean and inviting store environment, adhering to strict sanitation standards.
• Increased bakery sales by implementing creative marketing strategies and introducing new product lines.
• Ensured compliance with all federal, state, and local regulations regarding food safety and handling procedures.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Maintained and controlled inventory of baked goods.
• Maintained cleanliness and hygiene in bakery premises.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Guaranteed all baked goods were cooked according to customers tastes and needs
• Oversees the production of baked goods goods, ensuring quality and freshness
• hire, trains, and supervise staff , delegating tasks and managing schedules
• 3nsures excellent customers services in the bakery/deli
• orders supplies, manages stock level, minimizes food waste
• maintaina clean and safe work environment, adhearing tomfood safety regulations
• supervises the preparation of the deli items, including slicing meat and cheese, making sandwiches and packaging product
• manages deli inventory ensuring adequate stock levels and proper rotation
• cake decorating
• customer services manager
• over see the cashier
• ovenight support manager
• oversees the whole store