Rhonda Vaal
Santa Claus,IN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Outgoing customer service specialist with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Ambitious server with seven years of experience boosting Dinning sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor. Logical salesperson focused on upselling 60% of customers resulting in additional earnings for restaurant and tips.
Enthusiastic Bartender eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of serving and training in customer satisfaction. Motivated to learn, grow and excel in Restaurant business.
Overview
25
25
years of professional experience
Work History
Server Bartender
The Chateau Restaurant
Mariah Hill, IN
05.2015 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Customer Service Specialist
Winkler Inc
Dale , IN
03.2005 - 10.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Deploma -
05.1985
Skills
- Age Verification
- Specials Promotion and Upselling
- Order Accuracy and Delivery
- Food and Beverage Service
- High-Energy and Stamina
- Cool Under Pressure
- Bill Computation
- Courteous Phone Demeanor
- Troubleshooting
Accomplishments
- Achieved prime schedule through effectively being dependable and energetic!
Additional Information
Sales Assistant achieved by Prioritizing, Communication skills, Responsibilities & Accountability.
Timeline
Server Bartender - The Chateau Restaurant
05.2015 - Current
Customer Service Specialist - Winkler Inc
03.2005 - 10.2022
Heritage Hills High School - High School Deploma,
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