Rhonda Vargas
Orlando,FL
Summary
Dedicated library clerk with strong customer service traits. A team player who enjoys all aspects of collaboration for the greater good. Discovered a love and passion for library outreach and community involvement. Highly organized and naturally service-oriented and proficient in general library tasks. Detail oriented with a commitment to enhancing community cultural experiences.
Overview
35
35
years of professional experience
Work History
Branch Circulation Clerk
Orange County Library System
07.2022 - Current
- Provides excellent customer service both internally and externally.
- Provides circulation support by issuing, reserving and renewing library materials.
- Engages in customer service by conducting searches of available materials, pointing out library resources and answering general questions.
- Process and shelves returned materials after evaluating for general condition and cleanliness.
- Executes Wiki programs from Orange Peel with excellence.
- Designs programs with our Youth Programs Specialist to enhance the community experience for all ages.
- Orders materials, supplies, for programs and library needs.
- Keeps library shelves and printed materials well-stocked and organized according to established system.
- Maintains and updates patron records in Sierra.
- Secured donations for the successful Romance, Wine and Chocolate event held in August 2023.
- Always on the lookout for possible library partnerships or performances that will enrich the community with cultural experiences.
- Proficient in in-person, email, and phone etiquette.
- Knowledge of basic operations of general office equipment.
Toll Supervisor
Faneuil
07.2019 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Adhered to the Florida D.O.T. Turnpike Authority policies and procedures to accurately classify vehicles by axles.
- Proficient in money handling and securing the safes and vault threshold.
- Trained collectors and supervisors.
Money Processing Manager
Bank Of Hawaii
01.1994 - 01.1998
- Successfully managed team of five staff, providing assistance and answering questions.
- Evaluated and assessed employee performance to meet production and data targets.
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Collaborated with director on process improvement initiatives to attain goals.
- Adhered to all applicable compliance and regulatory requirements.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Responsible to process all business deposits and change orders as well as to balance the branch vault daily.
Retail Store Manager
Contempo Casuals
12.1988 - 01.1994
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Arts - English
Creighton University
Omaha, NE05.1993
Skills
- Customer service excellence
- Team collaboration
- Community Service
- Library Programs and Events
- Dancing Hula
- All Things Hawaii
- Promote and support Fair Trade companies
- Nail Art
- Learning new things
- Martial Artist
Accomplishments
- Collaborated with Romance, Wine, and Chocolate Donations Committee for a successful and memorable event.
- Created programs with Youth Program Specialist to enhance the cultural experience for our patrons.
- Invited by the OCLS DEIA committee to share my created "May Day is Lei Day" program.
- Secured an authentic hula performance for the Chickasaw Branch. (Halau Kaleooka'iwa Haumana)
- Shared contacts of potential clients that will enrich the library community with a range of cultural experiences.
Timeline
Branch Circulation Clerk
Orange County Library System
07.2022 - Current
Toll Supervisor
Faneuil
07.2019 - 09.2022
Money Processing Manager
Bank Of Hawaii
01.1994 - 01.1998
Retail Store Manager
Contempo Casuals
12.1988 - 01.1994
Bachelor of Arts - English
Creighton University
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