Rhonda Walker
Cadillac
Summary
Dynamic professional with proven expertise in financial analysis and client service at Acrisure LLC. Skilled in streamlining workflows and enhancing cash flow efficiency. Strong communication and problem-solving abilities foster robust client relationships. Committed to delivering results in fast-paced environments while adapting to diverse challenges.
Overview
10
10
years of professional experience
Work History
Substitute Teacher, K-12
Edustaff
Cadillac
01.2025 - Current
- Maintained accurate attendance records and communicated student performance data to inform instructional strategies
- Managed classroom behavior to maintain a positive learning environment.
- Adapted teaching methods to accommodate various learning styles and needs.
- Collaborated with full-time teachers to synchronize lesson plans and achieve educational objectives
- Leveraged communication skills to enhance engagement in learning initiatives
Senior Accounting Associate
Acrisure LLC
Grand Rapids
10.2020 - 12.2024
- Collaborated with Accounts Receivable leadership to enhance revenue generation and ensure AR aging average was within target range
- Streamlined accounts receivable workflows, resulting in improved cash flow efficiency and reduced processing time
- Communicated effectively with clients to resolve outstanding balances
- Facilitated management of accounts payable and receivable, ensuring financial accuracy and operational efficiency
- Produced detailed financial reports and analyses to support month-end reconciliations
- Reconciled account information with bank statements to ensure accuracy in general ledger
- Researched complex accounting issues for compliance with generally accepted accounting principles
Client Service Representative
The Campbell Group (Acrisure LLC, Agency Partner)
Caledonia
09.2015 - 10.2020
- Provided prompt customer service support to address client inquiries and concerns.
- Coordinated client and internal team communication to enhance service delivery effectiveness.
- Maintained detailed client interaction records in CRM system to support efficient tracking.
- Managed invoicing and payment application processes for designated accounts.
- Collaborated with accounts receivable team to ensure timely and accurate billing and collections.
- Assisted team with large insurance renewal process, ensuring smooth execution.
- Participated in professional development opportunities to improve industry knowledge.
Education
Property & Casualty Lisence -
Michigan Department of Insurance
Lansing, MIBachelor of Science - Elementary Education
Ferris State University
Big RapidsSkills
- Effective communication
- Customer service
- Adaptability
- Problem solving
- Time management
- Results-oriented
- CRM proficiency
- Data analysis
Timeline
Substitute Teacher, K-12
Edustaff
01.2025 - Current
Senior Accounting Associate
Acrisure LLC
10.2020 - 12.2024
Client Service Representative
The Campbell Group (Acrisure LLC, Agency Partner)
09.2015 - 10.2020
Property & Casualty Lisence -
Michigan Department of Insurance
Bachelor of Science - Elementary Education
Ferris State University