Rhonda V. Roberts Riascos
CNPC Satellite Downstate Correctional Facility
Poughkeepsie,NY
18
years of professional experience
Administrative professional with 15+ years supporting correctional clinical and office operations. Strong skills in data entry, appointment scheduling, and records management. Maintains accuracy and confidentiality to support fast-paced workflows.
Work History
Office Assistant
8 Months- Executed data entry across multiple computer systems, maintaining high accuracy to support operational needs.
- Assisted staff by managing copying, scanning, filing, and supply ordering to streamline office operations.
- Entered inmate data for service screening, ensuring accuracy and compliance with institutional protocols.
- Organized inmate files for transfer to ensure compliance with facility protocols.
- Answered incoming calls professionally and routed callers to appropriate staff.
Office Assistant
5 Months- Managed front desk correspondence at CNPC Satellite Downstate Correctional Facility.
- Scheduled appointments and coordinated daily calendars for correctional facility operations.
- Processed inmate records and confidential paperwork for facility office staff.
- Processed tickets, managed holds on student accounts, coordinated student payment plans, and conducted DMV checks on unidentified vehicles.
Office Assistant
6 Years 5 Months- Assisted staff with administrative tasks including copying, screening, filing, and supply ordering to maintain smooth office operations.
- Answered incoming calls and routed callers to appropriate staff to facilitate effective communication.
- Supported data entry across multiple computer systems with strong accuracy to meet daily operational needs.
- Entered inmate information for service screening with accuracy and compliance with institutional protocols.
- Prepared inmate files for transfer to ensure compliance with institutional protocols.
Secretary -Environmental/Nutritional Services
2 Years 10 Months- Managed CBORD tray tickets, nutrition labels, snack lists, and user menus to ensure accurate meal service.
- Oversaw patient ID files, time and attendance records, overtime sheets, and payroll listings to maintain compliance and data accuracy.
- Compiled and prepared monthly and quarterly reports, meeting minutes, and employee evaluations to support organizational communication and performance assessment.
- Assisted with processing Sysco food orders.
- Organized and distributed incoming and outgoing mail efficiently in the office.
- Ordered supplies and answered calls, directing callers to appropriate staff.
Diversity Planning Secretary
1 Year 9 Months- Managed appointment calendar and conducted intake interviews to facilitate timely processing of discrimination complaints.
Prepared concise summaries of discrimination complaints reported by staff, consumers, family members, and friends.
Scheduled empemployee evaluations for supervisor review. Reviewed employee overtime sheets for accuracy and organized scanned documents to maintain orderly records. loyee evaluations for supervisor review.
Reviewed overtime sheets for accuracy and scanned documents. - Managed confidential patient records and correspondence in the psychiatric center office.
- Scheduled appointments, meetings, and transport for clinical staff and patients.
- Answered phones and routed calls to proper departments and providers.
Administrative Assistant
5 Years 7 Months- - Scheduled meetings by reserving rooms, arranging catering, and setting up technical equipment to support team collaboration.
- - Coordinated workshops, conferences, and meetings by booking rooms and preparing supplies to ensure smooth execution.
- - Answered incoming calls and routed callers to the right department or staff member.
- - Facilitated communication among departments to improve collaboration and streamline project workflows. between departments across the organization.
- - Prepared travel arrangements and shared travel details with relevant personnel.
- - Assisted with special event planning by coordinating catering, securing venues, and ordering promotional materials.
- - Monitored office supply inventory and checked stock levels for restocking needs.
- - Kept office equipment running smoothly, including printers, copiers, and fax machines.
- - Organized confidential documents according to established protocol.
Education
Associate of Applied Science
Paralegal Certificate - Paralegal Studies
High School Diploma
Some College (No Degree) - CASAC Program
- President's List Certificate
- Dean's List Certificate
- Internship at The Turning Point for CASAC
- Theology Thesis
Skills
Data entry
Appointment scheduling
Records management
Records digitization
Microsoft Excel
Office administration
Appointment scheduling
Timeline
Office Assistant
CNPC Satellite Downstate Correctional Facility
11.2018 - 07.2019Read More
Office Assistant
New Paltz College
06.2018 - 11.2018Read More
Office Assistant
CNYPC Satellite Downstate Correctional Facility
01.2012 - 06.2018Read More
Secretary -Environmental/Nutritional Services
Hudson River Psychiatric Center
03.2009 - 01.2012Read More
Diversity Planning Secretary
Hudson River Psychiatric Center
06.2007 - 03.2009Read More
Administrative Assistant
I.B.M. T.J. Watson Research Center
05.2001 - 12.2006Read More
Dutchess Community College
Associate of Applied Science
Read More
Marist College
Paralegal Certificate from Paralegal Studies
Read More
Poughkeepsie High
High School Diploma
Read More
Dutchess Community College
Some College (No Degree) from CASAC Program
Read More