Rhondina George
East Orange,NJ
Summary
Skilled and dedicated Customer Service Associate with excellent communication skills and impressive listening skills. Committed to providing the best customer service experience to clients and offer empathy whenever necessary.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Home Depot Store
Bloomfield, New Jersey
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
Registered Nurse
Princess Margaret Hospital
Goodwill, Dominica
01.2015 - 01.2018
- Assist with patient's activities of
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Organized and managed care of patients undergoing various therapies and procedures.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
Customer Service Representative
Clear Harbor
Canefield, Dominica
10.2010 - 09.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Youth Center Manager
Development Division, Dominica
Roseau, Dominica
09.2009 - 09.2010
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate Degree - General Nursing Goodwill, General Nursing
Dominica State College
10.2014
Associate Degree - English Literature
Dominica State College
11.2008
High School Diploma -
Isaiah Thomas Secondary School
06.2005
Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer Account Management
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
Timeline
Customer Service Representative
The Home Depot Store
05.2021 - Current
Registered Nurse
Princess Margaret Hospital
01.2015 - 01.2018
Customer Service Representative
Clear Harbor
10.2010 - 09.2011
Youth Center Manager
Development Division, Dominica
09.2009 - 09.2010
Associate Degree - General Nursing Goodwill, General Nursing
Dominica State College
Associate Degree - English Literature
Dominica State College
High School Diploma -
Isaiah Thomas Secondary School
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