Rhonecia Gant
West Saint Paul,MN
Summary
Seasoned healthcare professional with a proven track record at M Health Fairview for enhancing patient experience through exceptional customer service and strict HIPAA compliance. Excelled in insurance verification and patient registration, demonstrating reliability and strong problem-solving skills. Collaborated effectively with teams to improve patient care, achieving significant patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
M Health Fairview
01.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Took copayments and compiled daily financial records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Patient Service Representative
Allina Health Abbott Hospital
03.2021 - 01.2024
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the Hospital.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided excellent customer service to patients and medical staff.
- Verified insurance eligibility and coverage for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
PCA
Accra Health Care
08.2018 - 03.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Reservation Specialist
Sun Country
07.2015 - 08.2018
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
Education
High School Diploma -
Paladin Career And Technical High School
Blaine, MN06-2015
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and scheduling
- Health insurance knowledge
- Phone and email etiquette
- Healthcare systems navigation
- Reliability and dedication
- Problem-solving
- Team collaboration
Timeline
Patient Access Representative
M Health Fairview
01.2024 - Current
Patient Service Representative
Allina Health Abbott Hospital
03.2021 - 01.2024
PCA
Accra Health Care
08.2018 - 03.2021
Reservation Specialist
Sun Country
07.2015 - 08.2018
High School Diploma -
Paladin Career And Technical High School
Similar Profiles
Harun AbdiHarun Abdi
Epic Analyst at M Health FairviewEpic Analyst at M Health Fairview
Jessyca GleasonJessyca Gleason
Registered Nurse, Medical-Surgical Unit at M Health FairviewRegistered Nurse, Medical-Surgical Unit at M Health Fairview
Stephanie HeidelbergStephanie Heidelberg
RN, Critical Care at M Health FairviewRN, Critical Care at M Health Fairview