Rhyslynn George
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Atlantic Aviation FBO
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered prompt service to prioritize customer needs.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Floral Clerk
Carrs Safeway
09.2022 - 03.2023
- Set up and broke down holiday and seasonal displays.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Placed orders for supplies such as ribbon and cellophane.
- Assisted with monthly inventory counts.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Prepared potted plants and bouquets based on customer requirements.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Education
No Degree - Professional Pilot Program
Land & Sea Aviation Part 141
Anchorage, AKHigh School Diploma -
Robert Service High School
Anchorage05.2022
Skills
- Account Management
- Stocking and Replenishing
- Customer Relations
- Credit Card Payment Processing
- Microsoft Excel
- Travel Planning
- Multi-Line Phone Talent
- Reading Comprehension
- Managing Multiple Tasks
- Document Control
- Professional Telephone Demeanor
- Schedule Mastery
Timeline
Customer Service Representative
Atlantic Aviation FBO
03.2023 - Current
Floral Clerk
Carrs Safeway
09.2022 - 03.2023
No Degree - Professional Pilot Program
Land & Sea Aviation Part 141
High School Diploma -
Robert Service High School
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