Rhyuan Johnson
Thomson,GA
Summary
Dynamic and dedicated professional with a strong work ethic, experienced in customer service and sales at SITEL Worldwide and OSL Wireless. Proven track record of resolving complex issues and achieving sales goals through effective communication and product knowledge. Trustworthy and hardworking, committed to enhancing customer satisfaction and driving business success.
Overview
6
6
years of professional experience
Work History
Call Center Representative
SITEL Worldwide
12.2021 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Wireless Sales Associate
OSL Wireless
04.2023 - 08.2024
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Cashier
Chic-Fil-A
05.2019 - 03.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Augusta Technical College
Augusta, GA05-2028
Skills
- Work ethic commitments
- Positive
- Dedicated
- Trustworthy
- Hardworking
Timeline
Wireless Sales Associate
OSL Wireless
04.2023 - 08.2024
Call Center Representative
SITEL Worldwide
12.2021 - 11.2024
Cashier
Chic-Fil-A
05.2019 - 03.2020
High School Diploma -
Augusta Technical College
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