Marijah Paige
Houston,TX
Summary
Marijah is performance driven and knowledgeable in various work fields with a proven history of success in employer and customer satisfaction. She is skilled in directing staff, overseeing operations and ensuring optimal productivity. Marijah brings forth several years of customer service experience and has a passion for bringing joy to everyone she encounters. She comes equipped with a skill-set conducive to setting and achieving goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
Quotes Willowbrook
Houston, TX
06.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Host/Server/Bartender/Trainer
Pluckers Wing Bar
Cypress, TX
12.2017 - 05.2023
- Offered drink and culinary deals while assembling and refilling drinks following restaurant criteria.
- Consistently provide fast, efficient and satisfactory customer service
- Keep a balanced drawer by managing cash and card payments appropriately
- Improve customer relations by building and maintaining a positive and professional relationship
- Cater to all guests by abiding by customer requests and resolving service issues in a timely manner
- Extensive knowledge of menu and all working parts of the restaurant
- Facilitated the opening of new locations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Office Assistant
Intelligent Office
Philadelphia, PA
05.2021 - 02.2022
- Designed and enforced efficient operational processes.
- Coordinated meetings, events, and travel arrangements for supervisors and managers.
- Maintained highest level of discretion in handling sensitive information.
- Maintain office inventory by monitoring stock, anticipating requirements and placing orders when necessary
- Supervise, train and mentor newly hired assistants
- Oversee product registration, answer incoming phone calls, address customer inquiries, generate reports and manage office files and records
Education
BS - Biological Sciences
University of Texas at Arlington
12.2020
BA - Behavioral Psychology
University of Texas at Arlington
12.2020
Skills
- Microsoft Office
- Google Drive
- Google Calendar
- Data Management
- Time Management
- Attention to Detail
- Record Keeping and Maintenance
- Strong Written and Oral Communication
- Customer Relations
- Health and Safety
- Product Knowledge
- Mixology
- Administration
- Microsoft Excel
- Scheduling
- Discretion
- Microsoft Teams
- Typing
- Multitasking
- POS Systems
- Problem Solving
- Technical Writing
- Problem-solving
- Team leadership
- Operations management
- Customer service
ACTIVITIES
- Delta Sigma Theta Sorority Incorporated, Soror of Eta Kappa Chapter Current
- Public service driven organization that promotes the constructive development of its members.
Timeline
Operations Manager
Quotes Willowbrook
06.2023 - Current
Office Assistant
Intelligent Office
05.2021 - 02.2022
Host/Server/Bartender/Trainer
Pluckers Wing Bar
12.2017 - 05.2023
BS - Biological Sciences
University of Texas at Arlington
BA - Behavioral Psychology
University of Texas at Arlington