Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RIA ALAM

Saint Albans

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Dunkin' Donuts
Manhattan
05.2019 - 03.2021
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Assisted in training new team members on service protocols and procedures.
  • Collaborated with team members to enhance overall customer satisfaction experience.
  • Managed inventory by restocking supplies and reporting shortages to management.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated databases with new and modified customer data.
  • Operated cash register and processed transactions accurately during peak hours.

Education

Associate of Arts - Liberal Arts

Borough of Manhattan Community College
New York, NY
05.2023 - 05.2026

Bronx Bridges High School
The Bronx, NY

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Inventory management
  • Effective communication
  • Training assistance
  • Relationship building
  • Client relations
  • Business development
  • Sales expertise

Languages

English
Full Professional
Bengali
Native/ Bilingual

Timeline

Associate of Arts - Liberal Arts

Borough of Manhattan Community College
05.2023 - 05.2026

Customer Service Representative

Dunkin' Donuts
05.2019 - 03.2021

Bronx Bridges High School
RIA ALAM