- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports on the weekend with friends and family to have a healthy work-life balance
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Road Trips
- I also do Family, Graduation, Sports Photography
RiaJo Schwartz
Longview
Summary
Proficient professional with a versatile background in account management and customer service. Recognized for exceptional communication skills and the ability to adapt quickly, consistently delivering positive outcomes through strategic relationship building and problem-solving.
Overview
5
5
years of professional experience
Work History
Legal Account Manager
Quick Collect, Inc
Vancouver, WA
02.2025 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Managed account portfolios, ensuring timely communication and resolution of client inquiries.
- Developed strategic plans to meet client needs and drive revenue growth.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted regular reviews of account status, providing actionable insights for clients' success.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Employment Specialist
The Lords Gym
Vancouver, WA
10.2023 - 10.2024
- Facilitated job readiness workshops to enhance candidate skills and confidence.
- Developed customized employment plans based on individual strengths and goals.
- Collaborated with local employers to identify job openings and opportunities for clients.
- Conducted comprehensive assessments to match candidates with suitable job placements.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
Receptionist
Yakama Nation Diabetes Center
Toppenish, WA
05.2021 - 10.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered incoming calls, directing inquiries to appropriate departments, enhancing communication flow.
- Maintained accurate patient records using electronic health record systems for data integrity.
- Coordinated with healthcare staff to facilitate timely patient services and follow-ups.
- Provided administrative support, including managing correspondence and maintaining office supplies inventory.
- Trained new staff on reception protocols, fostering a collaborative team environment.
- Implemented streamlined processes for filing patient information, improving accessibility and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associate of Science - Sports Medicine
Columbia Basin College
Pasco, WA06-2021
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Organization skills
Interests
Timeline
Legal Account Manager
Quick Collect, Inc
02.2025 - Current
Employment Specialist
The Lords Gym
10.2023 - 10.2024
Receptionist
Yakama Nation Diabetes Center
05.2021 - 10.2022
Associate of Science - Sports Medicine
Columbia Basin College