Riana Patten
Colorado Springs,CO
Summary
Experienced dental office manager with proven skills in patient relations, cost reduction, and team leadership. Expertise in optimizing clinic operations and improving patient satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Dental Office Manager
Falcon Dental Care
Falcon, CO
08.2021 - Current
- Increased patient retention by 30% in first year
- Managed patient scheduling and maintained accurate records using dental management software.
- Oversaw daily operations, ensuring compliance with dental regulations and best practices.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
Dental Office Manager
Baptist Dental
Monument, CO
08.2019 - 08.2021
- Managed daily operations of dental office, ensuring efficient patient flow and optimal scheduling.
- Implemented operational strategies to enhance team efficiency and workflow productivity.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Dental Office Manager
Dr. Emily Batson
Colorado Springs, CO
04.2018 - 08.2019
- Oversaw billing processes, improving accuracy and reducing claim denials through diligent follow-up.
- Developed training programs for new staff, enhancing team performance and service delivery standards.
- Implemented electronic health record systems, streamlining documentation and improving patient data management.
- Coordinated patient communications, fostering relationships that increased appointment retention rates.
Dental Event Coordinator
Seattle Study Club
Colorado Springs, CO
04.2018 - 08.2019
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Developed event timelines and budgets, improving overall planning efficiency.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Oversaw team of volunteers, providing training and support to enhance performance.
Esthetician
Simple Therapeutics
Colorado Springs, CO
03.2018 - 08.2018
- Provided personalized skincare consultations to identify client needs and preferences.
- Performed a variety of facial treatments using advanced techniques and products.
- Educated clients on proper skincare regimens and product application for optimal results.
- Maintained accurate records of client treatments and progress, ensuring continuity of care.
Hospital Coordinator
Kids Rock Dentistry
Colorado Springs, CO
04.2017 - 04.2018
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed communication between dental staff, patients, and families to ensure seamless service delivery.
- Implemented new electronic health record systems to enhance data accuracy and accessibility.
- Oversaw inventory management of dental supplies, ensuring adequate stock levels for operations.
Assistant Dental Manager
Woodland Park Dental Group
Woodland Park, CO
10.2015 - 04.2017
- Assisted in managing rental agreements and tenant communications for efficient operations.
- Coordinated scheduling of property showings and inspections to optimize rental processes.
- Streamlined tenant onboarding procedures, enhancing overall efficiency and satisfaction.
- Developed comprehensive reports on rental activity and market trends for strategic decision-making.
Accounts Payable Manager
Sunflower Management, LLC.
Colorado Springs, CO
02.2014 - 10.2015
- Oversaw full-cycle accounts payable processes, ensuring timely and accurate payments.
- Managed vendor relationships, negotiating terms and resolving discrepancies.
- Implemented automated invoice processing system, enhancing efficiency and reducing errors.
- Led a team of accounts payable specialists, providing mentorship and training on best practices.
Cashier
Perkins Motor Company
Colorado Springs, CO
06.2013 - 02.2014
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on register operations and customer service protocols.
- Managed cash drawer, ensuring accuracy during shifts and performing end-of-day reconciliations.
Person in Charge
Panda Express
Colorado Springs, CO
06.2011 - 06.2013
- Led daily operations to ensure smooth workflow and high customer satisfaction.
- Trained and mentored team members on best practices for food safety and service excellence.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance productivity and service quality.
Education
License - Esthetician
Salon Professional Academy
Colorado Springs, CO12-2017
Skills
- Dental Office Management
- Patient Relations
- Inventory Management
- Insurance Coordination
- Healthcare Administration
- Team Leadership
- Cost Reduction Strategies
- Electronic Records Management
- CPR Certified
Timeline
Assistant Dental Office Manager
Falcon Dental Care
08.2021 - Current
Dental Office Manager
Baptist Dental
08.2019 - 08.2021
Dental Office Manager
Dr. Emily Batson
04.2018 - 08.2019
Dental Event Coordinator
Seattle Study Club
04.2018 - 08.2019
Esthetician
Simple Therapeutics
03.2018 - 08.2018
Hospital Coordinator
Kids Rock Dentistry
04.2017 - 04.2018
Assistant Dental Manager
Woodland Park Dental Group
10.2015 - 04.2017
Accounts Payable Manager
Sunflower Management, LLC.
02.2014 - 10.2015
Cashier
Perkins Motor Company
06.2013 - 02.2014
Person in Charge
Panda Express
06.2011 - 06.2013
License - Esthetician
Salon Professional Academy