RiAna Simpson
Las Vegas,NV
Summary
Dynamic Team Leader Manager with a proven track record at Charlotte Russe, enhancing customer service and team productivity through effective communication and problem-solving. Skilled in retail merchandising and cash management, I successfully aligned departmental goals with company vision, driving engagement and boosting sales performance.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Charlotte Russe
02.2025 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Visual Merchandising Assistant Manager
Shoe Palace
02.2022 - 01.2025
- Provided input on merchandise assortment decisions based on customer preferences and current trends, optimizing overall inventory mix.
- Managed and motivated employees to be productive and engaged in work.
- Coordinated with marketing department to align in-store visuals with ongoing promotional campaigns, reinforcing brand messaging and boosting sales performance.
- Accomplished multiple tasks within established timeframes.
Education
Medical Assisting -
Nevada Career Institute
NV11-2025
High School Diploma -
Edward W. Clark High School
Las Vegas, NV05.2022
Skills
- Customer Service
- Problem-solving abilities
- Work ethic and integrity
- Cash handling and management
- POS system operations
- Retail merchandising
- Effective communication
- Teamwork and collaboration
Timeline
Team Leader Manager
Charlotte Russe
02.2025 - Current
Visual Merchandising Assistant Manager
Shoe Palace
02.2022 - 01.2025
High School Diploma -
Edward W. Clark High School
Medical Assisting -
Nevada Career Institute
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