Riana Vazquez
Chula Vista,CA
Summary
Personable and organized individual with talent for managing schedules and coordinating services. Possesses strong communication skills and proficient at using software tools for tracking and reporting. Dedicated to ensuring smooth operations and achieving high levels of client satisfaction.
Overview
2
2
years of professional experience
Work History
Service Coordinator
SDGE
09.2024 - Current
- Provided high-quality customer support by addressing daily inquires related to project status and scheduling.
- Coordinated regularly with electrical crews to ensure timely project completion.
- Demonstrated leadership skills in training new employees to enhance their understanding of the role.
- Contributed to team development by sharing prior experience supporting customers in the early stages of their projects, helping streamline the customer experience and improve coordination within Service Planning.
- Utilized SAP and S4 systems to manage project workflows and meter installations.
- Assisted planners in consistently communicating project updates to customers to ensure transparency and satisfaction through the process.
Service Planning Intake Coordinator
Nexyia
02.2023 - 09.2024
- Provided customer support for contractors, developers, and electricians for residential and commercial upgrades, rewires and new gas and electric services.
- Reviewed plans, site photos and loads to compile project details for planners.
- Provided support for customers through the application process using the Builder Services Portal (IPMP)
- Demonstrated leadership skills in creating training material for new employees.
Education
AA - Allied Health
Southwestern College
Chula Vista, CASkills
- SAP
- S4
- SPARC
- IPMP
- Customer expectation management
- Accurate recordkeeping
- Telephone communication
Timeline
Service Coordinator
SDGE
09.2024 - Current
Service Planning Intake Coordinator
Nexyia
02.2023 - 09.2024
AA - Allied Health
Southwestern College
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