Riana Kristia Miralles
Coordinator
Doha
Summary
Self-motivated that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Demand Planning Coordinator
Darwish Holding
Doha
05.2023 - Current
- Created demand forecasts to support business planning.
- Reviewed, resolved and cleared forecasting system exception messages.
- Minimized slow-moving and obsolete inventory through diligent and constant attention to changes.
- Strove to consistently improve monthly forecast accuracy measures at different levels of aggregation.
- Developed and presented forecast accuracy and performance reports to identify problems and opportunities and made recommendations for improvements to demand plan.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
Business Cycle Assistant Manager
Majid Al Fuutaim
Doha
04.2018 - 05.2023
- Provide critical and benchmarking analysis of stocks for each department Provide critical and benchmarking analysis of stocks for each department.
- Control the coherence of the ordering parameters and responsible in organizing of the ordering flow.
- Strong/extensive knowledge of data management systems such as SAP and an ability to quickly learn and leverage other software tools and systems.
- Preparing various reports of stock management on how to take actions in order to achieve the target results.
- Act as the store point of audit in various aspects of the business such as inventory management, waste management among other important factors which impact the store business performance.
- Develop, improve, purchasing / supply chain collateral processes in order to continuously follow the business development.
- Establishes policies and procedures related to the purchasing function, provides training to purchasing personnel and monitors performance to ensure compliance.
Business Cycle Clerk
Majid Al Futtaim
Doha
01.2016 - 05.2018
- Preparing and segregating the daily order supports.
- Receives and processes local purchase order requested by section managers of the store.
- Updating the status of LPO if there is modification in quantities and changing of delivery dates.
- Ensuring that all LPO are sent through the GIMA/Logali/AS400 system.
- Ensure daily order summary report is generated and validated.
- Responsible for filing the necessary documents according to standard management filing structure and rules.
- Updating the basic follow up files and keeping the record of daily transaction.
- Assist the business cycle manager on request.
- Validate promotion order support.
Stocker
Majid Al Futtaim
Doha
10.2015 - 01.2016
- Performed inventory control, such as counting, and stocking merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Greeted customers and directed to requested products.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Preparing the returnable items and filling out the return form.
- Replenishing of items in selling area.
- Complying the labeling survey every month to make sure all items have a correct price according to physical display.
Cashier
Majid Al Futtaim
Doha
10.2014 - 10.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Assistant
Mainstream Business Incorporated (SM Bacolod City), Philippines
Bacolod City
08.2012 - 02.2014
- Answered customer questions about product availability and shipment times.
- Taking bills payment, such as electric bills, credit card payments, insurance payments.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Arranging services for customers, such as PRC license and requesting for NSO copy.
Accounting Clerk
Hi-Residences by Key Premier Communities Development Corporation, Philippines
Bacolod City
06.2012 - 08.2012
- Completed biweekly payroll for company personnel.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Input high volume of monthly invoices with consistent accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
Bachelor of Science - Operations Management
University of St. La Salle
Bacolod City, Philippines 06.2008 - 04.2012
Skills
Staff Management
undefinedTimeline
Demand Planning Coordinator
Darwish Holding
05.2023 - Current
Business Cycle Assistant Manager
Majid Al Fuutaim
04.2018 - 05.2023
Business Cycle Clerk
Majid Al Futtaim
01.2016 - 05.2018
Stocker
Majid Al Futtaim
10.2015 - 01.2016
Cashier
Majid Al Futtaim
10.2014 - 10.2015
Customer Service Assistant
Mainstream Business Incorporated (SM Bacolod City), Philippines
08.2012 - 02.2014
Accounting Clerk
Hi-Residences by Key Premier Communities Development Corporation, Philippines
06.2012 - 08.2012
Bachelor of Science - Operations Management
University of St. La Salle
06.2008 - 04.2012
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