Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riane Allen

Watertown,TN

Summary

At Buckeye Drugs Pharmacy, I leveraged my expertise in pharmaceutical calculations and relationship building to enhance patient care, achieving a significant increase in customer satisfaction. Skilled in insurance billing and HIPAA regulations, I successfully resolved complex billing issues, contributing to a positive and efficient pharmacy environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Buckeye Drugs Pharmacy
04.2019 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Pharmacy Technician

Freds Pharmacy
02.2017 - 03.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.

Education

Watertown High School
Watertown, TN

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Pharmaceutical Calculations
  • Drug storage procedures
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance Verification
  • Pharmacy Law Compliance
  • HIPAA
  • Patient Counseling
  • Pharmacology Expertise
  • Stocking shelves
  • Medication labels
  • Prescription Filling
  • FDA Drug Safety Guidelines
  • OTC Recommendations
  • Certified Pharmacy Technician (CPhT)
  • Insurance processing
  • Creative Thinking

Certification

Immunization certification

Timeline

Certified Pharmacy Technician

Buckeye Drugs Pharmacy
04.2019 - Current

Pharmacy Technician

Freds Pharmacy
02.2017 - 03.2019

Watertown High School

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Riane Allen