Riane Godwin
Fort Worth,TX
Summary
Dedicated hospitality professional prepared for this role with strong foundation in customer service and cafe operations. Known for reliability and adaptability in fast-paced settings. Prioritize team collaboration and efficiently meeting customer needs while maintaining friendly and professional demeanor.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Hurts Donut Company
11.2023 - 05.2024
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in drawers at beginning and end of each shift.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Cafe Attendant
Main Event
02.2023 - 10.2023
- Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
- Collaborated with team members to optimize workflow and ensure smooth daily operations.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Cashier/Sales Associate
7 Eleven Store
10.2020 - 11.2022
- Set up new sales displays each week with fresh merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Order Picker
Walmart
03.2022 - 08.2022
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Excellent communication skills, both verbal and written.
- Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier/Food Service Worker
Chuck E Cheese
09.2021 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
High School Diploma -
Crowley High School
Crowley, TX05-2020
Skills
- Customer service
- Patience and composure
- Reliability and punctuality
- Cash handling
- Cash register operation
- Guest services
- Product knowledge
- Inventory management
- Up-selling techniques
- Data entry proficiency
- Product merchandising
- Food safety
- Cleanliness maintenance
- Team coordination
Timeline
Customer Service Cashier
Hurts Donut Company
11.2023 - 05.2024
Cafe Attendant
Main Event
02.2023 - 10.2023
Order Picker
Walmart
03.2022 - 08.2022
Cashier/Food Service Worker
Chuck E Cheese
09.2021 - 01.2022
Cashier/Sales Associate
7 Eleven Store
10.2020 - 11.2022
High School Diploma -
Crowley High School
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