Rianna Ramos
Bellmore,NY
Summary
Enthusiastic, highly motivated individual with proven leadership capabilities. Ability to work under pressure, meet deadlines and company goals. Enjoy challenges and opportunities that enhance company and employee well being. Strategic mindset that focuses on generating and analyzing data and research. Efficient Supervisory experience with 2+ years of knowledge.
Overview
10
10
years of professional experience
Work History
Center Manager
Servcorp
07.2022 - Current
- Aids in sales through knowledge of company products and services to ensure company profits are being met monthly
- Responsible for maintaining positive client relationships and acts as a liaison with contracted clients
- Maintains accurate client records, keeping track of any contract updates or renewals, banking information, billing information, or sensitive client contact information
- Responsible for maintaining the office and its employees, as well as responsible for the monetary success of the Servcorp NYC location.
Transportation Security Officer
Transportation Security Administration
01.2020 - 03.2022
- Maintains a high level of customer service and communication while using required observation and security techniques
- Advanced skills in security equipment: Explosive Trace Detection (ETD), Rapiscan X-ray, and Advanced Imaging Technology (AIT)
- Pat down passengers clearing them of potential threats and allowing them into the sterile area to board the aircraft.
Transportation Security Officer
Transportation Security Administration
01.2020 - 03.2022
- Maintains a high level of customer service and communication while using required observation and security techniques
- Advanced skills in security equipment: Explosive Trace Detection (ETD), Rapiscan X-ray, and Advanced Imaging Technology (AIT)
- Pat down passengers clearing them of potential threats and allowing them into the sterile area to board the aircraft.
Office Manager
Louca Chiropractic
06.2014 - 06.2021
- Administrative support, multitasking, organizational abilities, and handling of client confidential insurance billing information
- Corresponds with patients through phone, e-mail, and in-person to schedule appointments and answer inquiries within a high-volume environment.
Assistant Manager
Rue 21
11.2017 - 05.2019
- Responsible for employees, staffing, and daily operational functions
- Devoted to business growth and profits by properly managing the store to ensure it ran smoothly, cleanly, and met daily sales goals.
Research Analysis Intern
New York State Division of Homeland Security and Emergency Services (DHSES)
09.2017 - 12.2017
- Conducted daily research and weekly briefings on public policies and research/data found
- Constructed weekly memo reports to management.
Education
Homeland Security and Cyber Security
College of Emergency Preparedness, Homeland Security and Cyber Security (CEHC), University at Albany, State University of New York
05.2019
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong conflict resolution skills, and problem-solving skills
- Planning, prioritizing, delegating and multitasking abilities
- Excellent verbal communication skills, and writing skills
- Critical thinking ability & analytical skills
- Ability to work independently and collaborate with others
- Integrity and reliability
- Technical accuracy and software skills
- Staff Leadership
- Facility Management
- Staff Hiring
- Account Management
Organizations
- Member of the International Association of Emergency Managers (IAEM)
- Epsilon Delta Psi Pre-Professional EHC Fraternity at SUNY Albany
- UAlbany Students Stopping the Trafficking and Exploitation of People (SSTEP)
- Criminal Justice Association at SUNY Albany
- Sister of Kappa Delta Phi National Affiliated Sorority at SUNY Albany
- Executive board member of the National Panhellenic Conference of Sorority Affairs at SUNY Albany for the 2017-2018 year
Timeline
Center Manager
Servcorp
07.2022 - Current
Transportation Security Officer
Transportation Security Administration
01.2020 - 03.2022
Transportation Security Officer
Transportation Security Administration
01.2020 - 03.2022
Assistant Manager
Rue 21
11.2017 - 05.2019
Research Analysis Intern
New York State Division of Homeland Security and Emergency Services (DHSES)
09.2017 - 12.2017
Office Manager
Louca Chiropractic
06.2014 - 06.2021
Homeland Security and Cyber Security
College of Emergency Preparedness, Homeland Security and Cyber Security (CEHC), University at Albany, State University of New York
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