Ric Torres
Kettering,OH
Summary
Experienced Talent Acquisition Manager devises strategy and recruitment processes to execute sourcing and recruiting campaigns. Finds and screens candidates and develops corporate policy for talent bench-marking, talent assessment and interviewing policies. Develops and leads strategic initiatives to recruit and select high caliber, professional and diverse workforce that identifies with business culture.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Manager
Remedi SeniorCare Pharmacy
2021.07 - 2023.07
- Completed talent acquisition and management for 100+ internal and external placements
- Devised hiring and recruitment policies for 1250-employee company
- Collaborates with hiring managers on staffing needs to ensure the recruitment process is meeting or exceeding expectations
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Reviews applications to determine eligibility then screens candidates.
- Performs talent sourcing when needed for difficult-to-fill positions
- Maintains an organized HRIS to ensure reporting statistics stay accurate.
Talent Specialist
Alternate Solutions Health Network
2019.02 - 2021.07
- Collaborates with management on staffing needs to ensure that the recruitment and retention processes are meeting or exceeding expectations; processes and reviews applications to determine eligibility; fills wide variety of positions as needed across the organization
- Performs talent sourcing when needed for difficult-to-fill positions
- Screens, interviews and assists in obtaining required references for qualified applicants using Behavioral Based Interviewing and recommends to hiring managers.
Customer Service Manager
Alternate Solutions Health Network
2018.04 - 2019.02
- Managed a team of 11 representatives
- Developed and/or assisted in the development of department procedures
- Handled all escalated calls
- Trained new hires
- Responsible for all coaching and development through call monitors, weekly 1 on 1 meetings along with daily interactions with the team.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Retail Associate Manager
T-Mobile
2017.03 - 2018.03
- Train, inspire and coach sales staff
- Assist with all aspects of the Store Management duties
- Maintain expert level knowledge of the sales process and products
- Maintain dynamic development of processes to help drive sales
- Met or exceeded goals every month with company.
Customer Care Supervisor
Xtant Medical
2016.03 - 2017.03
- Responsible to develop, oversee and conduct the training of new hires as well as current Customer Care Reps
- Enhance the culture of Customer success and loyalty by maintaining a high level of Customer Satisfaction
- Handled all escalated situations via phone and email
- Company closed Ohio location and relocated to Montana in 2017.
Territory Sales Manager
Stucchi USA Inc
2010.09 - 2015.09
- Develop new business via cold calls along with targeted internal/external leads
- Maintain relationships with current end users and distributors while exploring expansion of new sales opportunities with both
- Educate current distributors of our products as well as our sales approach to adapt with market changes
- Consistently met sales goals
- Determine customer requirements and expectations to recommend specific products and solutions
- Increase sales and order size by means of cross selling, up-selling and add on sales
- Additional work history as well as references available upon request.
Education
H.S. Diploma -
J. Sterling Morton East H.S
Cicero, IL1995
Skills
- Advanced Arrangements
- Work Authorizations
- National Talent Acquisition
- Talent Management
- Human Resource Information System (HRIS)
- Compensation and Benefits Administration
- iCIMS System Admin Certification
Timeline
Talent Acquisition Manager
Remedi SeniorCare Pharmacy
2021.07 - 2023.07
Talent Specialist
Alternate Solutions Health Network
2019.02 - 2021.07
Customer Service Manager
Alternate Solutions Health Network
2018.04 - 2019.02
Retail Associate Manager
T-Mobile
2017.03 - 2018.03
Customer Care Supervisor
Xtant Medical
2016.03 - 2017.03
Territory Sales Manager
Stucchi USA Inc
2010.09 - 2015.09
H.S. Diploma -
J. Sterling Morton East H.S
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