Summary
Overview
Work History
Education
Skills
Timeline
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Rica Arabelle Vergara

Chicago,IL

Summary

Courteous Passenger Assistance Agent boasting 1 year of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.

Overview

4
4
years of professional experience

Work History

Passenger Assistant Agent

United Ground Express
08.2023 - 02.2024
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
  • Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
  • Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Crew Member

Raising Canes
11.2022 - 07.2023
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Prepared salads, soups and sandwiches for customers.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.

Barista

Starbucks, Macys
06.2022 - 11.2022
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Team Member

Krispy Kreme Doughnuts Inc
12.2019 - 03.2021
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Brewed coffee and tea and changed out drink station syrups.
  • Supported great dining and meal experiences for guests.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Greeted customers at drive-thru and took food orders.
  • Used proper techniques to prepare food and ingredients.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.

Education

High School Diploma -

Saint Joseph High School
Westchester, IL
08.2021

High School Diploma -

University Of La Salette High School
Santiago City, Isabela Philippines
03.2019

Skills

  • Security Screenings
  • Baggage handling
  • Attendance recording
  • VIP support
  • Check-in processes

Timeline

Passenger Assistant Agent

United Ground Express
08.2023 - 02.2024

Crew Member

Raising Canes
11.2022 - 07.2023

Barista

Starbucks, Macys
06.2022 - 11.2022

Team Member

Krispy Kreme Doughnuts Inc
12.2019 - 03.2021

High School Diploma -

Saint Joseph High School

High School Diploma -

University Of La Salette High School

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Rica Arabelle Vergara