RICA N. BONIN
Shallotte,NC
Summary
Experienced customer service professional with a strong passion for assisting clients and collaborating with others to solve their problems. Well-versed in active listening skills and effective communication to understand customer needs. Proficient in various technologies, including Microsoft Office applications such as Word and Excel.
Overview
13
13
years of professional experience
Work History
Front Desk/Office Manager
Pinnacle Inn Resort
03.2022 - 07.2023
- Maintained operations of a 242-unit property
- Handled inbound and outbound calls, as well as providing exceptional customer service to owners in person.
- Implemented policies and procedures to ensure accurate updates of new owner accounts, accounting records, and timely distribution of policies to new owners.
- Ensured prompt and courteous greeting of owners and renters, addressing their concerns professionally
- Input data into software systems and utilize QuickBooks to answer clients' questions.
- Coordinated daily office activities, such as ordering supplies, maintaining records, and managing mail distribution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Managed front desk operations, including coordinating work orders with maintenance, filing documents, and scheduling appointments.
Property Manager
Northridge Villas Condominium Association
11.2015 - 10.2020
- Manages day-to-day operations of a 33-unit property
- Assessed and effectively resolved issues raised by owners.
- Enforced HOA codes of conduct and occupancy policies
- Contacted and provided assistance to owners and tenants with policy violations.
- Conducted daily inspections of properties to ensure compliance with safety regulations, HOA bylaws, and resident requirements.
- Managed all maintenance requests from residents and tenants promptly.
- Coordinated with vendors for the procurement of services such as repairs, renovations, and landscaping.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Lead Teacher
The Kid's Connection/Little Faces/Celebree/MSCS
02.2014 - 07.2024
- Developed and implemented effective lesson plans and activities to promote the physical, mental, and social development of each child.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Facilitated meetings with parents and guardians to discuss student progress or behavior issues.
- Utilized evaluation tools, such as rubrics or checklists, for assessing student work.
- Maintained a secure and disciplined classroom to provide a positive learning environment.
- Created and enforced a child-based, hands-on curriculum to promote student interest and receptive learning.
- Provided leadership and guidance to two assistant teachers
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Full Time In-Home Childcare Provider
The Fisher Family
10.2020 - 08.2021
- Worked with the family to provide specialized childcare for their child
- Organized and supervised educational settings and outings
- Created and implemented age-appropriate learning activities.
Server
Alpen Restaurant & Bar
08.2015 - 10.2015
- Provided guests with a unique and quality dining experience.
- Excelled in multitasking, with the ability to serve multiple customers at once.
- Communicated effectively with customers to understand their needs and complaints.
Office Assistant
Help Me Speak, LLC
09.2011 - 06.2012
- Addressed client questions & needs both in person and via telephone
- Created informational pamphlets to advertise program
- Performed administrative duties such as organizing files, processing client payments, and utilizing Microsoft Word & Excel.
Education
BioWork Certificate -
Durham Technical Community College
06.2015
Master of Science - Education -
Walden University
08.2012
Bachelor of Science - Liberal Studies, Focus in Early Childhood Education -
Frostburg State University
05.2007
Associate of Arts - Arts & Science -
Carroll Community College
12-2005
Skills
- Customer Service
- Multitasking
- Open Minded
- Troubleshooting
- Data entry
- Effective Communication
- Familiarity with Technology
- Relationship Focused
- Scheduling Coordination
- Document Management
- Positive Attitude
Timeline
Front Desk/Office Manager
Pinnacle Inn Resort
03.2022 - 07.2023
Full Time In-Home Childcare Provider
The Fisher Family
10.2020 - 08.2021
Property Manager
Northridge Villas Condominium Association
11.2015 - 10.2020
Server
Alpen Restaurant & Bar
08.2015 - 10.2015
Lead Teacher
The Kid's Connection/Little Faces/Celebree/MSCS
02.2014 - 07.2024
Office Assistant
Help Me Speak, LLC
09.2011 - 06.2012
BioWork Certificate -
Durham Technical Community College
Master of Science - Education -
Walden University
Bachelor of Science - Liberal Studies, Focus in Early Childhood Education -
Frostburg State University
Associate of Arts - Arts & Science -
Carroll Community College
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