Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Ricardo Albino

Ricardo Albino

Orlando,United States

Summary

Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions. Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Publix
Celebration, FL
06.2023 - Current
  • Greeted customers and responded to informational requests.
  • Processed credit card transactions accurately and efficiently.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Resolved customer complaints in a professional manner.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Licensed Insurance Agent

Primerica
Orlando, FL
06.2024 - 11.2025
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
08-2025

Personal Trainer Certification -

National Academy of Sports Medicine
Online
06-2025

High School Diploma -

Celebration High School
Celebration, FL
05-2023

Skills

  • Customer service
  • Insurance compliance
  • Policy processing
  • Client communication
  • Sales techniques
  • Data entry
  • Phone etiquette
  • POS system operation

Affiliations

  • Personal Training
  • Volunteer at church

Accomplishments

  • District Leader at Primerica
  • Passed Life Insurance Exam 214
  • Passed Personal Trainer Certification Exam

Certification

  • Life Insurance License 214
  • NASM Personal Trainer Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Licensed Insurance Agent

Primerica
06.2024 - 11.2025

Customer Service Cashier

Publix
06.2023 - Current

Associate of Arts - General Studies

Valencia College

Personal Trainer Certification -

National Academy of Sports Medicine

High School Diploma -

Celebration High School

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