Ricardo Alvarez-Rogers
Stone Mountain,GA
Summary
IT and data center professional with 2 year of technical experience and strong troubleshooting skills. Proven track record of enhancing infrastructure efficiency and operational uptime. Recognized for rapid learning and innovative system solutions in dynamic environments.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Data Center Technician
Salute
Fayetteville, Georgia
10.2025 - Current
- Maintained accurate asset records in data center through physical inventory checks.
- Monitored data center environment to ensure optimal performance and reliability of equipment.
- Conducted routine maintenance on servers, storage systems, and networking equipment.
- Installed new servers, racks, and switches, adhering to best practices for deployment.
- Demonstrated expertise in hardware installation and maintenance while using power tools.
- Applied OSHA 10 certification to uphold safety standards during hardware processes.
- Achieved zero safety incidents through rigorous compliance with regulatory requirements.
Security Responder
Securitas Security Services
Fayetteville, Georgia
01.2025 - 09.2025
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Maintained high levels of alertness throughout shifts.
Member Consultant
Georgia United Credit Union
Clarkston, GA
04.2024 - 12.2024
- Promoted products and services to strengthen financial relationships with members.
- Advised members on effective money management and financial strategies.
- Executed daily member services including account openings, closings, and research.
- Gathered necessary documents for originating, processing, and closing consumer loans.
- Ensured timely loan closures, adhering to Credit Union's documentation and processing standards.
- Completed branch operational tasks including audits and internal review preparations.
- Managed branch cash operations by balancing drawers, recyclers, and ATMs as needed.
- Provided technical support for online banking systems and services.
- Collaborated with teams to improve member service processes continuously.
- Cross-sold additional products and services to existing members.
Claims Specialist
State Farm Mutual Automobile Insurance Company
Dunwoody, GA
06.2022 - 11.2023
- Negotiated and settled diverse property claims efficiently.
- Determined loss causes and assessed liability levels.
- Analyzed complex insurance claims to establish coverage and responsibility.
- Provided exceptional support to policyholders throughout claims process, fostering loyalty.
- Developed positive relationships with policyholders and insurance professionals through effective communication.
- Collaborated with cross-functional teams to enhance claims processing efficiency.
- Updated knowledge of insurance laws and regulations to ensure compliance.
- Evaluated accuracy and legitimacy of supporting documents for claims.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Managed a caseload of claims efficiently, ensuring adherence to company standards.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
Personal Loan Specialist
One Main Financial
McDonough, GA
03.2021 - 06.2022
- Delivered personalized financial advice to customers for optimal loan selection.
- Assisted clients in understanding personal loan options and terms.
- Facilitated loan applications and ensured compliance with company policies.
- Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
- Evaluated customer income, debt, and credit history for personal loan eligibility.
- Ensured compliance with consumer lending regulations to maintain legal and ethical standards.
- Identified process improvement opportunities within personal loan applications and approvals.
Branch Manager
Hertz
Atlanta, GA
03.2018 - 04.2020
- Established efficient processes to enhance daily operations and reduce redundancies.
- Managed daily branch operations and ensured compliance with company policies.
- Supervised staff performance and provided training to enhance service quality.
- Coordinated vehicle inventory management and optimized fleet utilization strategies.
- Developed customer service initiatives to improve client satisfaction and retention.
- Facilitated conflict resolution between customers and staff to maintain a positive environment.
- Led a team to deliver outstanding customer service, increasing retention rates.
- Coordinated preventive maintenance schedules for all vehicles, minimizing costly repairs.
- Monitored fleet performance and made necessary adjustments for optimal results.
- Processed payroll accurately and on time to ensure employee satisfaction.
- Maintained a comprehensive database of fleet vehicles, including maintenance and fuel records.
- Identified cost-saving opportunities and implemented strategies to enhance profitability without sacrificing service quality.
- Reviewed branch financial statements to uncover improvement areas and develop profitability strategies.
Education
Master of Public Administration -
Strayer University
ONLINE04.2024
Bachelors of Science - Management and Administration
Gordon State College
Barnesville, GA12.2020
Skills
- Data center operations
- Structured cabling
- Asset management
- Equipment installation and operation
- Technical support
- Inventory management
- Loading and unloading
- Attention to detail
Affiliations
- Mental Health Advocate
Certification
GA Unarmed Security Guard Card
References
References available upon request.
Timeline
Data Center Technician
Salute
10.2025 - Current
Security Responder
Securitas Security Services
01.2025 - 09.2025
Member Consultant
Georgia United Credit Union
04.2024 - 12.2024
Claims Specialist
State Farm Mutual Automobile Insurance Company
06.2022 - 11.2023
Personal Loan Specialist
One Main Financial
03.2021 - 06.2022
Branch Manager
Hertz
03.2018 - 04.2020
Master of Public Administration -
Strayer University
Bachelors of Science - Management and Administration
Gordon State College