Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Berumen

Summary

Adept at strategic planning and relationship building, I significantly enhanced client retention and team performance at Zen Leaf and Sierra Well. Leveraging skills in training and client engagement, I drove initiatives that improved loyalty programs and advisor effectiveness. My background also includes strong organizational abilities and a proven track record in enhancing operational efficiency. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Cannabis Advisor

Zen Leaf
10.2022 - Current
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.

Cannabis Advisor

Sierra Well
12.2019 - 10.2022
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Shift Leader

Wingstop
06.2016 - 08.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Cashier

7-eleven
08.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Back of House Team Member

Olive Garden
05.2014 - 10.2016
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.

Education

High School Diploma -

Carson High School
Carson City
06.2012

Skills

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Presentations and public speaking
  • Client Engagement
  • Teamwork and Collaboration
  • Time Management
  • Organizational Skills

Languages

Spanish
Native or Bilingual

Timeline

Cannabis Advisor

Zen Leaf
10.2022 - Current

Cannabis Advisor

Sierra Well
12.2019 - 10.2022

Cashier

7-eleven
08.2019 - 01.2020

Shift Leader

Wingstop
06.2016 - 08.2020

Back of House Team Member

Olive Garden
05.2014 - 10.2016

High School Diploma -

Carson High School

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Ricardo Berumen