Ricardo Ceja
Summary
My goal is to go to work everyday with a positive attitude and positive energy. Highly motivated with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Circulation Clerk
Downers Grove Public Library
Downers Grove, Illinois
08.2026 - Current
- Processed and organized library materials for efficient circulation and retrieval.
- Assisted patrons with account inquiries and provided information on library services.
- Maintained accurate records of checked-out items and overdue notifications.
- Collaborated with team members to streamline circulation desk operations.
Front Desk Supervisor
Mcook Public Library
Cook, IL
01.2025 - 01.2025
- Greeted patrons, delivering exceptional customer service to enhance visitor experience at library front desk.
- Assisted visitors in navigating library services and resources, providing timely event information to support community engagement.
- Supervised front desk staff, coordinating activities to maintain efficient service delivery and optimal patron satisfaction.
Retail Shoppe assistant
Hop Butcher For the World
Chicago, Illinois
10.2022 - 04.2024
- Conducted beer tastings, maintained a clean and welcoming retail environment.
- Collaborated with team to maintain efficient inventory management.
- Assisted customers in selecting craft beers tailored to their preferences.
Patient Experience Coordinator
Athletico
Countryside , IL
05.2022 - 08.2022
- Coordinated patient appointments and managed scheduling for optimal clinic flow.
- Assisted in developing and implementing patient feedback surveys and analysis.
- Facilitated communication between patients and healthcare providers to enhance satisfaction.
Patron services
Riverside Public Library
Riverside, IL
03.2016 - 04.2022
- Interact with patrons concerning circulation of materials, issuance of library cards, collecting fines/fees, ect
- Open and close the library during an assigned shift
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
Morton College
Cicero, ILSkills
- Training staff
- Customer service
- Event coordination
- Team collaboration
Languages
Spanish
Native/ Bilingual
Certification
- Basset alcohol certification
- Beer server certification
Affiliations
- Ran a Pokemon club for young children
- Experience working at the farmers market for the public library
- Volunteer at Animal Care league
- Volunteer for Midwest Animation Promotion Society
- Dog Walker
Timeline
Circulation Clerk
Downers Grove Public Library
08.2026 - Current
Front Desk Supervisor
Mcook Public Library
01.2025 - 01.2025
Retail Shoppe assistant
Hop Butcher For the World
10.2022 - 04.2024
Patient Experience Coordinator
Athletico
05.2022 - 08.2022
Patron services
Riverside Public Library
03.2016 - 04.2022
Morton College