Ricardo Cobos

Fairmount Hotel

01.2002 - Current

Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
Performed nightly updates to room charges and rates.
Reduced guest wait times at check-in by efficiently managing reservation changes and room assignments during high-volume periods.
Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
Supported the training and onboarding of new hires to ensure they were well-equipped to handle hotel night audit tasks.
Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
Balanced hotel accounts and resolved discrepancies.

Summary