Ricardo Contreras
Katy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Route Sales Representative
Frito Lay
05.2022 - Current
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Supervised transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Senior Credit Analyst
The Credit Agents
04.2020 - 05.2022
- Stayed up to date with new rules and regulations in the industry to ensure the company stays in compliance.
- Improved understanding of financial statements, which helped in assessing risk.
- Evaluated customer credit data to determine level of risk involved in money lending.
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
- Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time.
- Developed a Spanish department to expand our customer base.
Travel Consultant
Affordable Tours
11.2009 - 03.2020
- Certified travel agent managing nearly $2 million in commission sales per year.
- managed portfolios of 250+ accounts annually with profit margins significantly above average.
- Consistently exceeded sales goals by 12-15% annually.
- Negotiated pricing, managed special needs and customized unique travel itineraries.
- Handled sensitive information with professionalism and discretion.
- Fostered relationships to expand customer base and retain repeat business over 50%
- Remain current on industry trends and changes by participating in professional development trainings and certifications.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Sales Manager
Mattress Overstock®
02.2007 - 11.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Bachelor of Science - Project Management
Bellevue University
Bellevue, NE05.2025
Skills
- Sales Forecasting
- Stock Rotation
- Staff Assignments
- Document Delivery
- Product Marketing and Displays
- Corrective Action Leadership
- Product Distribution
- Optimizing Profitability
- Conflict Resolution Techniques
- Client Relations
- Account Retention
- Service Management
Languages
Spanish
Native or Bilingual
Timeline
Route Sales Representative
Frito Lay
05.2022 - Current
Senior Credit Analyst
The Credit Agents
04.2020 - 05.2022
Travel Consultant
Affordable Tours
11.2009 - 03.2020
Sales Manager
Mattress Overstock®
02.2007 - 11.2009
Bachelor of Science - Project Management
Bellevue University
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