Hi, I’m
Ricardo Ferrando
Los Angeles,CA
Summary
Dynamic operations supervisor with a proven track record at Direct TV, excelling in employee development and client service. Successfully enhanced customer satisfaction through effective communication and strategic project management. Skilled in fostering relationships and optimizing business processes, driving repeat business and team performance.
Overview
19
years of professional experience
1
Certification
Work History
Zubuman
Technician
01.2015 - 04.2017
Job overview
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Direct TV
Supervisor of Operations
01.2006 - 04.2013
Job overview
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Modtech Design Installation Services
Owner
04.2017 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Education
CSLBLos Angeles, CA
C7-B2
2018
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Project estimating
- Employee development
- Labor relations
Certification
Low voltage Contractor category C7 by CSLB and General residential remodeling contractor category B2 by CSLB
Languages
Spanish
Native or Bilingual
Portugués
Professional Working
Italian
Elementary
English
Native or Bilingual
Timeline
Owner
Modtech Design Installation Services
04.2017 - Current
Technician
Zubuman
01.2015 - 04.2017
Supervisor of Operations
Direct TV
01.2006 - 04.2013
CSLB
C7-B2
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