Ricardo Flores-Leon
Miami,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender
The Gibson Room
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Barcelona Wine Bar
09.2023 - 07.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender/Shift Leader
L'Horizon
12.2021 - 07.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
McMenamins
01.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Lead Server
The Buttered Biscuit
06.2015 - 09.2019
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Associate of Arts - Arts
Pierce College
Puyallup, WA12-2020
Bachelor of Arts - Business Management
Eastern Washington University
Cheney, WA01-2020
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Time Management
- Point of Sales of Operations
- Mixology
Timeline
Bartender
The Gibson Room
06.2024 - Current
Bartender
Barcelona Wine Bar
09.2023 - 07.2024
Bartender/Shift Leader
L'Horizon
12.2021 - 07.2023
Server
McMenamins
01.2021 - 12.2021
Server/Lead Server
The Buttered Biscuit
06.2015 - 09.2019
Associate of Arts - Arts
Pierce College
Bachelor of Arts - Business Management
Eastern Washington University
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