Kelvin Canales
Houston,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager
Pollo campero
Houston, TX
05.2020 - 02.2025
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Trained employees on additional job positions to maintain coverage of roles.
Education
GED -
Sharpstown
Houston, TX07-2021
Skills
- Customer satisfaction
- Vendor management
- Operational reporting
- Team coaching
- Employee training
- Leadership development
- Staff management
- Coaching and mentoring
- Customer service
- Shift scheduling
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Manager
Pollo campero
05.2020 - 02.2025
GED -
Sharpstown