Ricardo Guerrero
Premise Technician
Oklahoma City
Summary
Perceptive Premises Technician looking to build upon skills and tackle new responsibilities with a proven track record at AT&T, excelling in customer service and equipment troubleshooting. Leveraged safety awareness and fiber optic splicing skills to enhance customer retention and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Premise Technician
AT&T
04.2016 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
US Federal Agent
Customs and Border Protection
01.2015 - 12.2015
- Safe-guarded the nation's borders, patrolling land, detecting and preventing human and drug smuggling, illegal entry of terrorists and terrorist weapons, from entering the country.
- Enforced immigration laws, customs laws, and other federal laws related to border security.
Infantryman
US Army National Guard
06.2004 - 06.2010
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained and prepared to serve overseas in Operation Iraqi Freedom.
Education
Associate of Science - Criminal Justice
Oklahoma State University
Oklahoma City, OK12-2011
Skills
Safety awareness
Fiber optic splicing
Customer service experience
Equipment troubleshooting
Installing equipment
Problem-solving abilities
Timeline
Premise Technician
AT&T
04.2016 - Current
US Federal Agent
Customs and Border Protection
01.2015 - 12.2015
Infantryman
US Army National Guard
06.2004 - 06.2010
Associate of Science - Criminal Justice
Oklahoma State University
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