Ricardo Heffner-mendoza
Lafayette,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Shift Manager
Cane River Pecan
07.2022 - 11.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Identified potential setbacks in the operational processes which resulted in improved productivity levels over time.
Sales Associate
GNC
11.2021 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Grocery Bagger
Simoneaud's Grocery and Market
11.2018 - 11.2019
- Assisted customers with getting groceries loaded in vehicles.
- Retrieved carts from returns and parking lot.
- Cleaned up spills, collected trash and swept and mopped floors.
- Checked prices and pulled product for customers.
- Answered questions and inquiries per shift regarding products, prices and availability.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve questions and concerns.
Education
Some College (No Degree) - Information Technology
Cyber Center of Excellence
Augusta, GA (Fort Gordon)High School Diploma -
New Iberia Senior High School
New Iberia, LA05.2020
Skills
- Safety Compliance
- Employee Training
- Mentoring and Coaching
- Energetic and Enthusiastic
- Tech-Savvy
- Hospitality service expertise
Timeline
Shift Manager
Cane River Pecan
07.2022 - 11.2022
Sales Associate
GNC
11.2021 - 04.2022
Grocery Bagger
Simoneaud's Grocery and Market
11.2018 - 11.2019
Some College (No Degree) - Information Technology
Cyber Center of Excellence
High School Diploma -
New Iberia Senior High School
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