Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Hernandez

Philadelphia,PA

Summary

Skilled in customer service and solving problems, I excel in high-stress situations, notably enhancing loyalty at United Auto Sales through empathetic conflict resolution. Proficient in data entry and fluent in Spanish, I significantly improved resolution times, demonstrating critical thinking and a commitment to excellence in customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

United Auto Sales
Philadelphia, PA
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

DoorDash
Reading, PA
01.2022 - 03.2023
  • Improved resolution time with effective problem-solving for customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma - N/A

Claremont International High School
The Bronx, NY
04.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fluent spanish

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

United Auto Sales
01.2024 - Current

Customer Service Representative

DoorDash
01.2022 - 03.2023

High School Diploma - N/A

Claremont International High School
Ricardo Hernandez