Ricardo Herrera
New York,NY
Summary
Detail-oriented and personable aspiring Bank Teller with strong cash-handling experience, customer service expertise, and a background in banking operations. Proven ability to process transactions accurately, maintain organized records, and communicate effectively with diverse customers. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Magnolia Bakery
01.2025 - Current
- Process high-volume cash, credit, and digital payments with precision and efficiency.
- Use Excel to maintain organized order lists and ensure accurate tracking of customer requests.
- Greet customers, answer inquiries, and resolve issues to provide a smooth service experience.
- Support team operations during peak hours to maintain fast, friendly checkout flow.
Associate
Hand in Hand Property Inc.
01.2020 - 01.2024
- Managed administrative tasks for 100+ residential units, ensuring compliance and accuracy of documents.
- Addressed tenant concerns and communicated updates clearly and professionally.
- Organized, tracked, and distributed leases, renewals, and legal documentation.
- Coordinated repairs and maintenance to support efficient property operations.
Summer Intern – Middle Market Commercial Banking
M&T Bank
06.2021 - 08.2021
- Assisted in reviewing financial statements and conducting due diligence on nonprofit clients.
- Researched industry trends to support discussions with Relationship Managers.
- Helped prepare client meeting materials, financial summaries, and data reports.
- Participated in team meetings and contributed insights during planning sessions.
Education
Bachelor of Arts - Economics (Business Economics Concentration), Business Administration
State University of New York at New Paltz
Skills
- Cash Handling & Transaction Accuracy
- Customer Service & Relationship Building
- Banking Foundations & Financial Awareness
- Recordkeeping & Data Entry
- Microsoft Excel & Google Sheets
- Bilingual Communication (English/Spanish)
- Data reporting
- Time management
- Product sales
Websites
Timeline
Customer Service Representative
Magnolia Bakery
01.2025 - Current
Summer Intern – Middle Market Commercial Banking
M&T Bank
06.2021 - 08.2021
Associate
Hand in Hand Property Inc.
01.2020 - 01.2024
Bachelor of Arts - Economics (Business Economics Concentration), Business Administration
State University of New York at New Paltz