Ricardo Iglesias
Cutler Bay
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
DML Security Systems
Cutler Bay
08.2023 - Current
- Oversaw daily operations for security system installation and maintenance teams.
- Coordinated schedules and resources for multiple client projects simultaneously.
- Developed training programs for new staff on security protocols and equipment.
Customer engineer, network engineer
NCR inc
Miami
05.2020 - 08.2023
- Provided technical support for customer inquiries and product issues.
- Collaborated with cross-functional teams to resolve complex customer problems.
- Implemented system upgrades, ensuring minimal disruption for users.
Network Team Leader
Wachter Network Services
Miami
01.2016 - 05.2020
- Led network infrastructure projects to enhance system performance and reliability.
- Coordinated team activities to ensure efficient execution of network installations.
- Managed vendor relationships for procurement of networking equipment and services.
PROJECT MANAGER
Paradyme
Miami
12.2014 - 11.2015
SERVICE MANAGER
I Alarms Plus/SUPER ELECTRONICS
Miami
05.2012 - 11.2014
LEAD SERVICE TECH
Alarm & Electronics
Miami
10.2004 - 04.2012
Education
Aws,net+,ccna, And Network Security - Computer And Information Sciences
The Academy
Miami, FL 02.2020 - 08.2022
A+, NET+, CISCO CCNA
THE ACADEMY TECHNOLOGY
Miami, FLHigh School Diploma -
MIAMI SENIOR HIGH
Miami, FLReferences
References are available on request.
Professional Profile
A + computer technician, 01/01/01, Network plus certified, CISCO CCNA, 01/01/01, FASA - FIRE ALARM SYSTEM AGENT, 2004-2016, BASA - BURGLAR ALARM SYSTEM AGENT, 2004-2016, BASAce 0800919 & FASAce 0800902, 01/01/15, MILLENIUM CERTIFIED PROGRAMMER AND INSTALLER, 01/01/07, KEYSCAN TRAINING, 01/01/04, NETAXS 123 & WINPAK Installation & Programming, 01/01/14, HONEYWELL TRAINED, 2004-2016, INSTALL PROGRAM AND SERVICE ALL HONEYWELL PANELS VISTAS 20P, 50P, 128BPB AND 250BPB, TOTAL CONNECT 2.0 AND 360, INSTALL PROGRAM AND DIAGNOSE DVR, CAMERAS AND POWER SUPPLY., ALL TERMINATIONS RG59, RG6 RJ45 ALL VOLTAGES DC AC, DVR, NVR, PC BASE, IP, SILENT KNIGHT TRAINED, 2004-2012, UL LISTED EMERGENCY SERVICE TECHNICIAN, 2004-2012, ANNUAL TEST & INSPECTION PERFORMED ON ALL ACCOUNTS, 2004-2012
Timeline
Operations Manager
DML Security Systems
08.2023 - Current
Customer engineer, network engineer
NCR inc
05.2020 - 08.2023
Aws,net+,ccna, And Network Security - Computer And Information Sciences
The Academy
02.2020 - 08.2022
Network Team Leader
Wachter Network Services
01.2016 - 05.2020
PROJECT MANAGER
Paradyme
12.2014 - 11.2015
SERVICE MANAGER
I Alarms Plus/SUPER ELECTRONICS
05.2012 - 11.2014
LEAD SERVICE TECH
Alarm & Electronics
10.2004 - 04.2012
A+, NET+, CISCO CCNA
THE ACADEMY TECHNOLOGY
High School Diploma -
MIAMI SENIOR HIGH