Ricardo Jimenez
Brooklyn Park,MN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Ricky Jay Designs
01.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Worked holidays and weekends depending on shifting needs of project.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Kept accurate records of paint supplies and other materials.
- Evaluated completed work for quality and adherence to standards and client requirements.
Server
Pittsburgh Blue Steakhouse
04.2018 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Architectural Drafter
MLA Architects
04.2016 - 03.2018
- Developed comprehensive drawing sets, including floor plans, elevations, sections, and details for permit submissions.
- Increased client satisfaction by delivering accurate and visually appealing 3D renderings for project presentations.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Collaborated effectively within multidisciplinary teams to ensure seamless communication during the design process.
- Exceeded client expectations with meticulous attention to detail, ensuring all aspects of design were thoroughly considered and accurately depicted in draft documents.
- Provided valuable input during client meetings to address concerns related to drafted designs and proposed alterations as needed.
- Used computer-aided design software to prepare blueprints and schematics.
- Drafted required documentation for commercial and residential developments.
Education
Associate of Applied Science - Architectural Drafting Technology
Hennepin Technical College
Minneapolis, MN07.2015
High School Diploma -
Cooper High School
New Hope, MN 06.2011
Skills
- Business marketing
- Negotiation
- Relationship Building
- Sales Tracking
- Desktops, Laptops, and Mobile Devices
- Inventory Tracking and Management
- Goal Setting
- Scheduling
- Problem-Solving
- Time Management
- Adobe Illustrator & Photoshop
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Small Business Owner
Ricky Jay Designs
01.2023 - Current
Server
Pittsburgh Blue Steakhouse
04.2018 - 06.2023
Architectural Drafter
MLA Architects
04.2016 - 03.2018
Associate of Applied Science - Architectural Drafting Technology
Hennepin Technical College
High School Diploma -
Cooper High School
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