Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Juarez

Houston

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Client Success Specialist

Beyond Finance
05.2023 - 08.2023


  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Made outbound and inbound calls to customers to assist in any deposit or program changes that were requested.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Customer Service Representative

Sutherland Global
06.2019 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally for different companies like Citi Bank and Navient.
  • Actively listened to customers, and directed them to the appropriated department for assistance.
  • Answered constant flow of customer calls with minimal wait times.



Line Cook/Hot Prep Cook

Papadeaux
09.2018 - 05.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, cook times under 10 minutes, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.


Service Technician

American Rail Car
01.2017 - 08.2018
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment for operation and routine maintenance protocols.
  • Inspected equipment to diagnose operational issues.
  • Abided by all traffic laws and chemical plant regulations.

Education

High School Diploma -

North Shore High School
Houston
05.2009

Skills

  • Calm and Professional Under Pressure
  • Critical Thinking
  • Good Communication Skills
  • Effective Prioritization
  • Equipment Cleaning and Maintenance

Timeline

Client Success Specialist

Beyond Finance
05.2023 - 08.2023

Customer Service Representative

Sutherland Global
06.2019 - 12.2022

Line Cook/Hot Prep Cook

Papadeaux
09.2018 - 05.2019

Service Technician

American Rail Car
01.2017 - 08.2018

High School Diploma -

North Shore High School

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Ricardo Juarez