Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Impactandresults
Languages
Timeline
Generic

Ricardo Lerdo

Schertz

Summary

Tech-savvy professional with a strong background in sales and customer service, seeking to transition into an entry-level IT role. Currently studying for the CompTIA Security+ exam to enhance cybersecurity knowledge. Proficient in iOS and Android software troubleshooting and eager to leverage technical skills, communication abilities, and problem-solving expertise to support end-users and improve operational efficiency in an IT environment.

Overview

8
8
years of professional experience

Work History

Inside Sales Representative

Grainger
- Current
  • Supported customer accounts by providing tailored solutions, driving revenue through inbound and outbound sales calls, and achieving sales targets
  • Built and maintained strong customer relationships, offering product recommendations based on detailed needs analysis
  • Developed a deep knowledge of Grainger’s product lines and industry trends, effectively advising customers on available solutions
  • Collaborated with field sales and other departments to enhance the customer experience and streamline processes

Sales Agent

Universal Toyota
06.2023 - 02.2024
  • Consistently ranked among top sales consultants, achieving sales targets exceeding $1.5 million
  • Provided expert guidance to clients, cultivating a loyal customer base and a high referral rate
  • Worked closely with finance and insurance teams to offer competitive financing and warranty options

Call Center Agent

Spectrum
04.2019 - 05.2023
  • Handled customer inquiries, processed orders, and resolved complaints using various software tools
  • Conducted upselling and cross-selling, contributing to monthly revenue targets

Solutions Specialist

Verizon Wireless
02.2018 - 04.2019
  • Provided technical support and troubleshooting for iOS and Android devices, resolving complex issues for customers
  • Conducted training workshops to support team members’ growth and conducted monthly inventory audits

Loan Officer Assistant

USAA
09.2016 - 02.2018
  • Produced mortgage documents and ensured compliance, serving as a liaison between loan officers and processors

Education

Administrative Course - Computer Courses and Mortgage Brokerage

Plaza Technical School
Union City, NJ

CompTIA Security A++ Certification -

N/A
11.2024

CompTIA Security+ Certification -

11.2024

Associate’s Degree - Business Administration

San Antonio College
San Antonio, TX
11.2024

Skills

  • Sales Software (CRM, SAP)
  • IOS and Android Software Troubleshooting
  • Microsoft Office Suite
  • Basic Networking & Security Fundamentals
  • Customer Relationship Management
  • Remote Support Tools

Volunteer Experience

  • Led project to prepare care packages for children of deployed Service Members.
  • Active member of Toastmasters International.

Impactandresults

  • Exceeded sales targets across multiple roles by 30% on average.
  • Recognized in multiple positions for exemplary customer service, product knowledge, and technical expertise.
  • Earned top rankings in customer satisfaction and repeat business across several roles.

Languages

Spanish
Full Professional

Timeline

Sales Agent

Universal Toyota
06.2023 - 02.2024

Call Center Agent

Spectrum
04.2019 - 05.2023

Solutions Specialist

Verizon Wireless
02.2018 - 04.2019

Loan Officer Assistant

USAA
09.2016 - 02.2018

Inside Sales Representative

Grainger
- Current

Administrative Course - Computer Courses and Mortgage Brokerage

Plaza Technical School

CompTIA Security A++ Certification -

N/A

CompTIA Security+ Certification -

Associate’s Degree - Business Administration

San Antonio College

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Ricardo Lerdo