Ricardo Lopez
Hialeah,FL
Summary
Detail-oriented audiovisual professional with 4+ years of experience. Skilled in host of functions, including installation and testing of cabling, equipment and audiovisual systems.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Lennar
10.2023 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Senior IT Specialist
FedEx
02.2021 - 10.2023
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
- Supported department leadership in implementing new policies, procedures and controls.
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
AV Technician
FedEx
02.2018 - 02.2021
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
- Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
- Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
Education
Master of Science - Information Technology
Florida International University
Miami, FL08.2023
Bachelor of Science - Computer And Information Sciences
Florida International University
Miami, FL12.2021
Skills
- DNS/DHCP, IP, Active Directory
- VoIP Experience (Cisco, Five9)
- Control systems
- AV issue resolution
- Video Conferencing
- Network configuration
- Audio-Visual Integration
- System Troubleshooting
- Video Editing
Certification
- Certified MCAS, MCTS, CompTIA A+, Net+, Sec+.
Timeline
IT Technician
Lennar
10.2023 - Current
Senior IT Specialist
FedEx
02.2021 - 10.2023
AV Technician
FedEx
02.2018 - 02.2021
Master of Science - Information Technology
Florida International University
Bachelor of Science - Computer And Information Sciences
Florida International University
Similar Profiles
William LeppertWilliam Leppert
Construction Manager at LennarConstruction Manager at Lennar
Ray BelskiRay Belski
Quality Assurance Manager at LennarQuality Assurance Manager at Lennar
Nihar DesaiNihar Desai
Land Acquisitions Manager - Land Technology at LennarLand Acquisitions Manager - Land Technology at Lennar
Hannah PottsHannah Potts
Office Manager/Executive Assistant at LennarOffice Manager/Executive Assistant at Lennar
Omar A. ReyesOmar A. Reyes
Information Technology Specialist at City Of HialeahInformation Technology Specialist at City Of Hialeah