Ricardo Martinez
Mercedes,USA
Summary
Experienced Member Representative with comprehensive background in customer service and sales. Strong interpersonal skills and ability to resolve customer issues with tact and diplomacy. Proven track record of improving member satisfaction and loyalty, demonstrating ability to build strong relationships with customers, resulting in business growth.
Overview
8
8
years of professional experience
Work History
growth member rep FOODSMART
Insight Global
03.2025 - 05.2026
- Identified new opportunities to enhance value of current memberships, contributing to retention efforts.
- Collaborated with team members to resolve customer issues, enhancing customer satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted extensive manual outreach through 150 calls to gather critical data for informed decision-making.
- Managed FoodSmart campaign to promote healthy eating initiatives.
Call center assistant
Anomaly squared
05.2024 - 02.2025
- Managed inbound calls across 11 unique campaigns, ensuring timely assistance to enhance customer satisfaction.
- Handled customer inquiries, resolving issues promptly to maintain service quality.
- Collaborated with team members to streamline service processes, contributing to improved response times.
- Assisted in updating customer records and databases regularly.
Dispatcher
Mtz freight llc
01.2023 - 01.2024
- Coordinated company transportation through rideshare services, optimizing logistics.
- Booking load trip from Tx to Ny
- Processed insurance claims, ensuring timely resolution and client satisfaction.
- Managed payroll processing, ensuring accurate and prompt employee compensation.
- Provided translation services for documents and communications.
Cashier
Boost Mobile
08.2019 - 10.2021
- Processed customer transactions accurately, ensuring smooth checkout experience.
- Assisted customers with product selections, enhancing overall shopping satisfaction.
- Managed inventory levels and organized merchandise displays to optimize sales visibility.
Cell Phone Technician
Harlingen Mall
09.2018 - 11.2018
- Diagnosed and repaired cell phone models, enhancing customer satisfaction.
- Conducted software updates and installations on mobile devices, improving device performance.
- Provided on-site technical support and troubleshooting for hardware issues, ensuring timely resolution.
Education
High School Diploma -
Weslaco East High School
01-2014
Some College (No Degree) - COMPUTER MAINTENANCE
TSTC
WESALCOSkills
- Account Management
- Lead Generation
- Sales Support
- Customer Engagement
- Customer Outreach
- Collection Management
- Membership strategies
- Microsoft Excel
- Application Security
- Problem solving
- Bilingual Spanish
- High Demand
Timeline
growth member rep FOODSMART
Insight Global
03.2025 - 05.2026
Call center assistant
Anomaly squared
05.2024 - 02.2025
Dispatcher
Mtz freight llc
01.2023 - 01.2024
Cashier
Boost Mobile
08.2019 - 10.2021
Cell Phone Technician
Harlingen Mall
09.2018 - 11.2018
High School Diploma -
Weslaco East High School
Some College (No Degree) - COMPUTER MAINTENANCE
TSTC