Ricardo Mercado Martinez
Passaic,NJ
Summary
Dynamic and reliable driver with a clean driving record and exceptional customer service skills, honed at Uber and Lyft. Proven ability to manage time effectively and ensure timely deliveries, fostering strong client relationships. Expertise in navigational systems and safety protocols enhances operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Driver
Uber And Lyft
08.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Driver, Warehouse Orders
Party Rental Services
06.2021 - 03.2023
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected load security and checked for damages.
Driver, Warehouse Orders
Empire Pro Remodeling LLC
11.2014 - 03.2018
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Bachelor - Business Management
06.2009
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Loading and unloading
- Safety protocols
- Safety management
- Driving in adverse conditions
- Navigational systems and GPS
- Traffic law observation
- Transportation
- Vehicle maintenance
- Commercial driving
- Accident prevention
- Adaptable driving techniques
- Basic vehicle repairs
- Heavy lifting
- Order picking and processing
- Materials transport
- Appointment scheduling
- Attention to detail
- Team building
- Staff development
- Business management
- Friendly and outgoing
- Verbal and written communication
- Physical stamina
- Maintenance and repair
- Driving and transportation
- Delivery pickup
- Self motivation
- Multitasking
- Cargo loading
- Decision-making
- Active listening
- Reliability
- Analytical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Driver, Warehouse Orders - Party Rental Services
06.2021 - 03.2023
Driver - Uber And Lyft
08.2020 - Current
Driver, Warehouse Orders - Empire Pro Remodeling LLC
11.2014 - 03.2018
Passaic County Community College - Bachelor, Business Management
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