Ricardo Morales
El Paso,TX
Summary
Dynamic Sales Manager with a proven track record at Hyundai of East El Paso, excelling in relationship building and sales team training. Expert in utilizing CRM software to enhance client engagement and streamline processes, resulting in increased customer satisfaction and retention. Committed to achieving goals through effective collaboration and strategic promotions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
Hyundai of East El Paso
El Paso, TX
10.2025 - Current
- Developed and executed sales strategies to enhance customer engagement and satisfaction.
- Trained and mentored new sales team members on product knowledge and effective selling techniques.
- Collaborated with marketing to create targeted promotions that increased foot traffic to the dealership.
- Analyzed customer feedback to identify trends and improve sales approaches.
Sales Manager
Viva Auto Group
El Paso, TX
01.2025 - 10.2025
- Utilized CRM software to track leads, manage client relationships, and streamline sales processes.
- Conducted regular inventory assessments to ensure optimal stock levels of vehicles and accessories.
- Facilitated product demonstrations, showcasing features that aligned with customer needs and preferences.
- Coordinated with finance team to provide customers with accurate financing options and solutions.
Sales Consultant
Casa Auto Group
El Paso, TX
01.2021 - 01.2025
- Developed customized sales presentations to address client needs and product offerings.
- Cultivated relationships with clients, enhancing customer retention and satisfaction rates.
- Conducted market research to identify trends and inform sales strategies.
- Trained new sales team members on products, processes, and customer engagement techniques.
Operator Technician
Select Energy Services
Odessa, TX
09.2018 - 12.2020
- Operated and monitored equipment to ensure optimal performance and compliance with safety standards.
- Executed routine maintenance on machinery, reducing downtime and improving operational efficiency.
- Collaborated with team members to troubleshoot issues, enhancing overall productivity and workflow.
- Trained junior technicians on equipment operation and safety protocols, fostering a culture of safety awareness.
Education
High School Diploma -
Montwood High School
El Paso, TX05-2014
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Water treatment expertise
- Safety protocol adherence
- Wastewater management experience
- Pressure control
Accomplishments
As most of my career in sales I strive to make the best out of my customer service skills and make sure all of my clients are fully satisfied with my service and knowledge.
Certification
Berkshire Hathaway Sales Certification
TSBPE Apprentice License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Hyundai of East El Paso
10.2025 - Current
Sales Manager
Viva Auto Group
01.2025 - 10.2025
Sales Consultant
Casa Auto Group
01.2021 - 01.2025
Operator Technician
Select Energy Services
09.2018 - 12.2020
High School Diploma -
Montwood High School